Travel Experience Counselor I

Who we are.

"CWTSatoTravel is the largest travel service provider to the world's most important customer- the U.S. military and government. We have offices in the United States and Guam, Belgium, Germany, Italy, Japan, the Netherlands, the United Kingdom, the Spain and the Azores. We are a division of CWT. We have a proud 72 plus year history in servicing the US military and are always looking for a new talent to help us grow as a team. We encourage you to check out our career opportunities and start your journey with CWTSatoTravel today."

Benefits

• Competitive Pay
• Vacation, Holidays & Paid Time Off
• Health, Dental and Vision Insurance
• 401(k) Plan
• Wellness Program
• Life Insurance, Accident and Disability Coverage
• Employee Discounts

The Travel Experience Counselor II (TEC II) provides consultative customer support services to clients via multiple channels

Role Responsibilities:

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells "add on" attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work

Experience & education:

• Experience
  • High School diploma
  • 2 years of experience working in a customer service environment that includes 2 year as a travel counselor

• Knowledge, skills and abilities (KSAs)
  • Strong verbal and written communication skills
  • Good travel industry knowledge
  • Skilled in GDS and other booking tools used by CWT

Additional Qualifications

Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history review.

To the extent, this position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, then the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age , or veteran status.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to TalentAcquisitionAmericas@mycwt.com. In your email please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated.

As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records.