Dispatcher - University Police Department

Carnegie Mellon University Police Department is dedicated to serving the community on campus and beyond. Our mission is to enhance and promote safety at the university through collaboration, proactive problem-solving, open communication and the delivery of professional and dependable police and security services. Our vision is to provide best-in-class police and security services to the Carnegie Mellon University community. We are looking to fill a Dispatcher position that is responsible for handling emergency and service-related calls for the University Police Department. The Dispatcher will receive and dispatch emergency calls and other information between the campus community and on-duty university police and security officers. The person in this role will be responsible for keeping accurate records and performing other office duties in addition to managing emergency calls. Core responsibilities will include: Oversees the operations of the communications center and dispatch desk during an assigned shift. Ensures that all in-coming calls and visitors are dealt with properly and promptly. Assigns priority to requests for service. Enters data on all complaints and calls for service into CAD-RMS computer program. Monitors alarms. Provides general university information to callers and walk-in customers. Monitors outside agency channels for calls near campus. Monitors video feed from university security surveillance system. Receives requests for assistance via phones, walk-ins, two-way radio, etc. Monitors all in-coming fire, burglary, trouble, and intrusion alarms. Dispatches calls to proper police officer, guard, or traffic monitor. Dispatches Student EMS to on-campus medical calls. Transfers some medical calls to City EMS per protocol. Notifies immediate supervisor of emergency situations. As needed, notifies city medics, police, or fire departments. Point of contact for shuttle/escort radio communications. Receives emergency building maintenance calls and notifies appropriate parties and on-call personnel in Physical Plant/FMS, Housing, Student Life, etc., per established protocols. In the event of a campus-wide emergency, makes notifications, coordinates communications and notifications, summons mutual aid assistance, and prioritizes communication center traffic. Maintains accurate and detailed logs and records of dispatch activities. Types, distributes, and files reports. Calls out open shifts to all members of appropriate job classes. Processes requests for copies of incident reports. Monitors campus email and replies or forwards as necessary. Assists with general office duties. We are seeking an individual who demonstrates excellent interpersonal and communication skills, and the ability to work independently to prioritize work and emergency calls. The position requires proficient computer skills. Weekend or evening shifts, as well as holiday shifts are required. Must be willing to work flexible shift schedule/hours, including mandated overtime and continuation of regular tour of duty. Willingness to join the Carnegie Mellon University Campus Police Association. Designated an "essential employee," may be required to remain on duty beyond normal shift and/or be available on a 24-hour basis to report for duty without prior notice due to emergencies or staffing shortages. Qualifications: High school graduate, GED, or equivalent combination of training and experience. One or more years of experience as a public safety communications dispatcher in a 911 emergency operations center, police department, or emergency medical services organization is preferred. Ability to obtain authorization to access FBI/NCIC criminal history information through the PA CLEAN system within 30 days of hire. Ability to recognize the full-color spectrum; Must be able to hear and communicate using telephones and two-way radios, as well as face-to-face. Requirements: Successfully complete comprehensive background check We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Joining the CMU team opens the door to an array of exceptional benefits available to eligible employees. Those employees who are benefits eligible have the opportunity to experience the full spectrum of advantages from comprehensive medical, prescription, dental, and vision insurance to an enticing retirement savings program offering a generous employer contribution. You can also unlock your potential with tuition benefits and take well-deserved breaks with ample paid time off and observed holidays. Finally, rest easy knowing you are covered by life and accidental death and disability insurance. Other perks include a free Pittsburgh Regional Transit bus pass, our Family Concierge Team to help navigate childcare needs, fitness center access, and so much more! For a comprehensive overview of the benefits that may be awaiting you, explore our Benefits page. At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond just credentials, we consider the role and responsibilities, your invaluable work experience, and the knowledge gained through education and training. We acknowledge and appreciate your unique skills and the diverse perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations. Are you interested in an exciting opportunity with an exceptional organization?! Apply today! Location Pittsburgh, PA Job Function Police/Security Officers (CPA) Position Type Staff – Regular Full Time/Part time Full time Pay Basis Hourly More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts through your candidate profile. If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters. At Carnegie Mellon, an unshakeable commitment to diversity, equity, and inclusion is woven into all aspects of our campus culture. We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next. Apply now. Learn more about Student Employment. Please see Faculty Careers. For technical assistance, email HR Services or call 412-268-4600. If you are an individual with a disability and you require assistance with the job application process, please email Equal Opportunity Services or call 412-268-3930. Prospective Employee Disclosures