Specialist, Employee Relations (Hybrid in Miami, FL)

Job Description

Effectively manages employee relations issues and supports the wider ER team in resolving employee grievances and concerns that are received from our 40,000 shipboard employees that are received through various employee communication channels. Reviews employment appeals, and works closely with HR Investigators, Employee Relations, to resolve HR investigations and maintain detailed employee records in various platforms including Ethics Point.   

ESSENTIAL FUNCTIONS:

• Uses best judgement to effectively manage the grievance Lifecyle from receipt to resolution, ensuring employees are consulted, updated, and informed of outcomes relating to any concerns or grievances raised including investigation outcomes.
• Uses past knowledge and experience to review grievances, complaints, and concerns received via various communication channels including The Ethics and Compliance Team, Hotline, Shipboard HR mailboxes and communications sent directly to CCL Leaders and Operational Heads of Department. Works autonomously assigning cases as appropriate to the ER Investigations Team.
• Produces highly detailed written responses and communications employees, Senior Leaders, Dept. VPs, Directors, Managers and Shipboard Leaders as appropriate.
• Manages the Ethics Point platform, maintains accurate documentation and updates cases in timely manner. Supports the HR Investigations Team when conducting investigations
• Partners with shore-side, & shipboard leaders, including VPs, Operational Heads of Department, Senior Officers, and other employees providing support and defining best practice to employee relations related issues, policy, and procedure.
• Works autonomously using experience to review appeals from team members to return from a breach of contract (termination or suspension). Demonstrates good judgement in decision making relating to employee actions. Liaises with team members department and reviews documentation to investigate employee disputes. Presents complex cases to the ER Team and Operational Heads of Department as appropriate, for discussion.
• Collects employment documentation as requested by our legal partners to be presented in cases of law. Creates and Prepares drop boxes and file shares as required.
• Communicates major humanitarian events to shipboard leaders as appropriate. Prepares any requests for financial assistance to be presented to the VP, Shipboard HR and ERM    

QUALIFICATIONS:

• Bachelor’s degree in  Business Administration/Human Resources
• Desirable SHRM-CP
• Minimum 3 years HR experience with an emphasis conflict resolution and employee relations grievances
• HR experience with exposure to investigations, preferably gained within a matrix organization. Confidently works with minimum supervision.
• Highly detail-oriented and able to work efficiently in a fast-paced, dynamic work environment.  Possess excellent communication skills both written and verbal.
• Highly proficient in Microsoft Office and Outlook.

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