Admissions and Social Media Coordinator

ADMISSIONS AND COMMUNITY RELATIONS DEPARTMENT

ADMISSIONS AND SOCIAL MEDIA COORDINATOR

Primary Function: Provides administrative support to the Admissions and Community Relations department. Creates and posts content to social media platforms. Provides frequent coverage for front desk.

Responsibilities and Duties:

• Serving as a point of contact for the general public, responding to inquiries by phone or email and effectively communicating Carol Woods offerings, amenities and unique features to prospective residents and their families.
• Develop and maintain relationships with members of the Priority List, updating their contact information and home preferences and answering questions.
• Fulfill brochure requests, prepare marketing packets and keep tabs on printed collateral. Support creating in-house brochures and other literature.
• Enter data and track phone calls, emails, & face-to-face meetings using Salesforce.
• Process Priority List deposits and refunds.
• Schedule and lead individual and group tours of Carol Woods campus and coordinate any room reservation or other related processes as needed.
• Support other marketing events and resident celebrations.
• Process and log invoices.
• Purchase items and assemble gift baskets.
• Daily coverage at front desk for receptionist to go to lunch; provide as needed coverage when receptionist has tasks to complete or is away from the desk.
• Make room reservations, catering requests and A/V requests for events and meetings.
• Greet & provide information & assistance to visitors, residents, & staff in the main reception area.
• Enter new work orders on behalf of residents and check status using work order system.
• Reservations of guest rooms and meeting spaces.
• Social Media
• Create and post content to social media platforms; manage membership of FB group.
• Record, edit, upload and post content to our Facebook page and private group and the YouTube page.
• Post content to blog.
• Update the CW video library.
• Monitor campus activities for events of interest and film or photograph and organize images on our hard drive.

Education: Associates degree preferred

Experience: 1 – 2 years administrative experience

Experience creating content for social media

Physical Requirements: Be able to lead tours around campus and move small boxes

Competencies:

• Communication Skills – Organization – Canva, Adobe, video editing, CRM – Confidentiality

Full- Time: 40 hours per week