Assistant Operations Manager
Reports To: Operations Manager
Position Location: Jonesboro, GA
Position Overview:
The Assistant Operations Manager (AOM) provides hands-on and active assistance to vital business processes in support of positive customer experiences. Supports business success through the effective management of Clover yard, barrier wall inventories, equipment maintenance, and trucking coordination– with a keen focus on safe work practices. To meet these goals, the AOM performs complex administrative responsibilities, implements delivery/product quality standards, improves operations by giving actional feedback, coordinates between sales and operations teams, and maintains the operation in the absence of the Operations Manager. Direct supervisor to Equipment Manager, Clover Yard/Equipment Technicians, and Shop/Mechanics.
Key Position Objectives:
- To assist with the management of CTD operations by ensuring products/equipment/services are delivered in the most effective manner and with high quality standards.
- To proactively coordinate with sales teams to understand the requirements of newly executed contracts/change orders.
- To identify, recommend, and implement changes that will improve CTD’s competitive position and profitability.
- To support direct reports by giving them clear responsibilities, providing proper training, providing opportunities to grow skill set, and instilling mentality of teamwork.
Key Abilities for Position Success:
Building Collaborative Relationships: Must have the ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support. Confronts all problems with an intent to find solutions rather than blame. Establishes “win-win” relationships as opposed to “us versus them” relationships.
Reflects Company Values: Teamwork, Integrity, Accountability
Daily Duties:
- Ensures safety of all operations associates through thoughtful training and planning of work. Conducts periodic safety talks to reinforce company safety practices.
- Receives and confirms order from Sales Team through HubSpot and schedules all phases to ensure timely order fulfillments.
- Coordinates and manages the schedules of truck drivers/brokers to ensure products and goods are picked up and delivered in a timely manner.
- Coordinates with technical field staff ensure products/services are delivered on schedule and to contract specifications.
- Performs routine pre-delivery quality checks to ensure established processes result in products leaving the yard/shop meet consistent standards and customer requirements.
- Frequently interacts with Operations Manager, Equipment Manager, Sales Team, and VP Operations of Curtin Co to coordinate various aspects of product delivery.
- Interact with customers from initial launch to project completion. Goes the extra mile to ensure clear and complete customer communication occurs during all project phases.
- Oversees maintenance schedules for equipment in accordance with manufacturers requirements.
- Ensures a uniform maintenance checklist is performed on each incoming piece of equipment and that any issues are resolved prior to the equipment being delivered to a project. This includes visual and manual checks, testing checks, and battery maintenance checks (as applicable).
- Manages barrier stockpile inventories in assigned areas; maintains general knowledge of quantities available in each location in order to meet customer needs.
- Participates in the interview process; when requested provides performance feedback used to determine development opportunities and compensation adjustments, as applicable.
- Provide consultation to employees on performance issues including unsafe work practices, poor attendance/tardiness, insubordination, and work quality. Follows CTD progressive discipline procedures as necessary to remedy performance issues up to and including termination of employment.
- Schedule associates, review and approve employee timecards.
- All other duties, as assigned.
Scope/Level of Responsibility:
- The AOM has frequent contact with customers and can have a major effect on how the CTD brand is perceived and desires to become a repeat customer.
- The AOM ensures adherence to DOT requirements, failure to maintain compliance could lead to fines and/or debarment from these types of contracts.
- The AOM’s role impacts the safety of the motoring public; failure to ensure equipment is properly installed/in working order could lead to injury/loss of life.
Requirements:
- At least 2 years of experience in equipment/logistics management along with a minimum 3 years of management experience.
- Technical experience with setting up smart technology for traffic control devices.
- Demonstrated organizational skills as a primary strength – must be able to juggle multiple priorities and create and maintain a system to address ongoing and emergent issues.
- High School Diploma or equivalent.
Working Conditions:
Physical Requirements
- Sit, walk, kneel, bend, crawl, and crouch for extended periods of time.
- Ability to quickly and repeatedly adjust the controls of machines or vehicles to exact positions.
- Ability to judge the distances between you and an object, depth perception.
- Ability to respond to a signal when it appears, reaction time.
- Coordinate the use of hands, arms, and legs fully. Reach for the handle and use it to manipulate objects and materials.
- Ability to communicate effectively verbally and in writing.
- Vision – the ability to see details at close range and details at a distance (either naturally or with correction).
- Regularly lift and /or move up to 50 pounds. Frequently lift and/or move up to 50 pounds.
- Mental and visual attention is necessary to effectively complete work tasks.
Environmental Conditions
- Work outside and be exposed to the weather.
- Wear protective or safety equipment, i.e. safety boots/shoes, glasses, gloves, hearing protection, hard hats, etc.
- May be exposed to high levels of noise, grease, dust, and a variety of substances that are typically associated with a construction site.