What are the responsibilities and job description for the Phone Triage / Appointment Scheduler - Gastonia, NC position at Carolina Urology Partners, PLLC?
Carolina Urology Partners, PLLC is the largest, most comprehensive urology group in the Carolinas and is the 9th largest group in the country. We have 27 physicians, more than 150 employees, and 11 urology clinics in convenient locations throughout the Carolinas.
We are currently seeking a Telephone Triage Associate/Appointment Scheduler for our office in Gastonia, NC. This position will be responsible for scheduling appointments and answering/directing all inbound calls to the practice.
Job Responsibilities:
- Manage high volume of patient calls on nurse triage line regarding medications, surgery complications, lab results and other urologic issues
- Work closely with providers and nurses to communicate appropriate response to patient needs
- Schedule and re-schedule appointments
- Call in prescriptions
- Keep detailed records of activity in patient’s EMR
Required Skills & Qualifications:
- Prior experience with inbound calls in a medical setting is required
- Ability to deal tactfully and effectively with patients, family members, staff members and Physicians
- Excellent customer service and communication skills
We know that our people make us the best, and it shows in the superb care we deliver to each and every patient. If you excel in your field and are willing to commit to our mission and values, we invite you to apply by submitting your resume.
Equal Opportunity Employer. CUP is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, veteran status or sexual orientation.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Healthcare setting:
- Private practice
Medical specialties:
- Urology
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $-1