Patient Care Coordinator I - CCOFS

The Patient Care Coordinator I facilitates reception area activities and is the first impression in delivering an exceptional patient experience. They promote communication throughout the Practice, performs clerical, administrative duties, and thrives on organization and is meticulous with record keeping.

Essential Duties and Responsibilities:

• Greets patients, records patient arrival and obtains information needed to register patients.
• Assists with patient check in (data entry of registration, insurance information, etc.).
• Prepares patient chart; takes chart to designated area and notifies clinical staff of patient arrival.
• Effectively communicates with clinical and administrative staff to help maintain efficient Practice flow.
• Answers telephone and intercom quietly and courteously and receives and relays messages effectively.
• Maintains and protects each patient's right to confidentiality.
• Monitors the patient reception and waiting areas and neatens areas as needed; restocks patient restroom as needed.
• Identifies emergencies and initiates response according to Practice policy.
• Modifies appointment schedule as necessary throughout the day; notifies clinical personnel as appropriate for the situation.
• Documents that information received from the patient is disseminated to the appropriate people or departments.
• Reviews schedule one week in advance and prepares as necessary (make sure chart, x-rays, referral letters, pathology reports, models and MRI or CT films with report are available at the appropriate office).
• Confirms appointments.
• Telephones patients who missed appointments, documents in established patients’ charts.
• Once received, logs in computer x-rays, referral letters, splints, stents, MRI films and authorizations.
• Performs interdepartmental errands when needed.
• Assists with preparation, storage, and maintenance of Practice records and reports.
• Verifies all information on the patient charts for the next day’s schedule; obtains missing information as needed.
• Assists with end of day filing of medical records, verifies all paperwork is secured in chart.
• Prints and distributes appointment schedules as directed.
• Opens and sorts mail as needed.
• Other duties as assigned.

Minimum Qualifications:

• High school diploma or equivalent
• 1-2 years clerical experience
• Prior dental or medical front office experience