Director of Operations

What We Do

CarParts.com is the go-to eCommerce platform for auto care and maintenance. We offer drivers quality parts at competitive prices and allow customers to schedule an appointment with a trusted mechanic directly from our website. We use world-class design principles and the latest technologies to deliver a fast, easy-to-use, and mobile-intuitive website. And with our company-owned national distribution network, we bring the best brands and manufacturers directly to consumers, cutting out the costs associated with brick-and-mortar retailers. Our more than 1,700 team members worldwide are dedicated to Empowering Drivers Along Their Journey.

Our Culture

At CarParts.com, we’re DRIVEN by our core values: Safety First, Customer Focused, and a Commitment to Excellence. These values guide us in everything we do and push us further in our growth both as a company and as people. They cultivate an environment where employees are inspired and empowered as we build and thrive together. All the hard work of our entire team has resulted in back-to-back record-breaking quarters since Q1 of 2020, as well as our inclusion in the Los Angeles Business Journal’s top 100 Best Places to Work in Los Angeles list for four years in a row (2020, 2021, 2022, 2023). Join us!

Summary of Role/Position 

Manage the warehouse operations to ensure 100% service levels (within agreed parameters of time, cost & quality) to customers while complying with standard operating procedures, health & safety guidelines, quality standards, improving operations and managing staff.  

You Will

• Achieve warehouse operational objectives by contributing warehouse operations information and recommendations to strategic plans and reviews. Compare and complete action plans, implementing production, productivity, quality , and customer-service standards. Resolve problems, complete audits, and identify trends.  
• Ensure targeted department service levels are achieved through daily monitoring. 
• Monitor and control department spending in line with budgeted and targeted costs per unit. 
• Ensure 100% department compliance with agreed quality standards, SOP’s and audits. 
• Foster a culture of continuous improvement. 
• Create, maintain , and improve working practices. 
• Lead by example by ensuring safety is at the forefront of every activity. Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.  
• Direct, manage, and optimize the manpower (employee base) to achieve targets and motivate the workforce to meet future business challenges. Accomplish warehouse operations and human resource objectives by assisting in recruiting, selecting, training, assigning, scheduling, coaching, counseling, and disciplining employees when needed. Communicate job expectations, planning, monitoring, appraising, and review job contributions continuously. Enforce policies and procedures.  
• Succession planning to target local employees for key department roles. 
• Create and manage a weekly production plan. Meet regularly with other department managers to ensure resources are in place to achieve inter-department goals. 
• Meet regularly with Outbound management staff (team leads, supervisors, etc.) as a team to collaborate, inform, direct, coach, grow, and work together across all departments and shifts.  
• Optimize availability of space in Outbound warehouse. Work with other departments to optimize capacity planning. 
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.  
• Perform other duties as required. 
  
  

You Must Have

• Minimum 10 years of management experience within a warehouse environment. 
• Associate degree in business operations helpful. Bachelor’s degree in business or logistics preferred.  
  
  

CarParts.com is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.