Manager Talented Leaders

Pittsfield, MA Full Time
POSTED ON 5/7/2024
Benefits:
  • varies by location
  • Locally owned and operated
  • Career Advancement Opportunities
  • Employee discounts

  • We are looking for talented leaders to work in any of Berkshire County stores. When applying please note this could be at any one of our locations.

    Do you know...
    • Lawn & Garden
    • Plumbing
    • Electrical
    • Rental
    • Tools
    You might be a great fit if…
    • You enjoy serving others as we would like to be served.
    • Making the best even better.
    • You enjoy making a difference in your community.
    • You enjoy helping others.
    • You enjoy working in teams.
    • You're motivated to learn new skills.
    Job Summary:
    Managers/Supervisors are responsible for overseeing the day-to-day operations of the store, including maximizing sales, minimizing expenses, optimizing merchandising and modeling outstanding customer service experience. They should positively represent Carr Hardware consistent with company values. The manager/supervisor will also help build an efficient, motivated and productive sales team. Their job will include, but is not limited to, the following responsibilities:

    Responsibilities:
    • Model excellent customer service by helping customers when necessary.
    • Oversee daily opening and closing of the store/department.
    • Supervisory tasks include interviewing, hiring, training, appraising performance, disciplining employees, and planning weekly schedules.
    • Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business.
    • Immediately respond to customer complaints and resolve them as best as possible.
    • Maintain inventory at appropriate levels and direct cycle counts.
    • Coordinates sales promotions, marketing, and special events.
    • Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage.
    • Ensures the sales floor stays clean and orderly.
    • Participates in the weekly ordering of merchandise and oversees deliveries and restocking.
    • Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards.
    • Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.
    Qualifications:
    • Outstanding customer service skills and a professional attitude.
    • Excellent communication skills, both written and verbal.
    • Committed to continually learning and pursuing training and development opportunities.
    • Project management skills, including the ability to coordinate special projects and finish on time and within budget.
    • Ability to supervise other employees and understand the fundamentals of leadership.
    • Strong knowledge of the products contained in the store.
    • Motivated, organized, self-starter who is able to think independently and solve problems.
    • Understanding of store operations, including finances, inventory control, and pricing strategy.
    • Strong math, reading, writing, and communication skills.
    • Knowledge of effective sales methods and techniques.
    • Understand how to efficiently operate the store’s point-of-sale system. Knowledge of MS Word and PowerPoint.
    • Able to work a flexible schedule, including weekends and holidays.
    Goals:
    • Drive growth in the company through increasing sales and reducing expenses.
    • Build a strong team of motivated and productive retail associates.
    • Expand knowledge of retail operations, including inventory management and pricing strategies.

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