What are the responsibilities and job description for the KEY position at Carrabba's Italian Grill?
With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a "whatever it takes" attitude in helping the restaurant management team, team members and customers.
POSITION DETAILS
- Maintain high employment quality standards consistent with Bloomin' Brands policies
- Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance)
- Review staffing and station assignments
- Preparing for and conducting pre-shift meeting
- Ensuring the restaurant is completely ready for service 15 minutes prior to opening
- Supporting and coaching the front-of-house staff in customer service
- Ability to balance the needs of the front- and back-of-house team members for smoother operations
- Performing table checks, and handling routine customer problems (re-cooks, comps, etc)
- Completing server check-outs and tip reporting
- Accurately collecting, tracking recording and distributing tip outs
- Completing all end of shift paperwork
- Preparing restaurant to be closed at the end of operations and securing the premises
- Participate in special events, marketing, purchasing, training, quality control and financial control activities
MINIMUM REQUIREMENTS
- Certified in any front-of-house functions
- Passing grade in Assessment testing
- Legal authorization to work in the United States
PREFERRED REQUIREMENTS
- Previous experience in the restaurant industry
- Training and proficient in all areas of the front-of-house functions like Hostess, Bus, Server, Bartender, Head Waiter, Trainer and Take-Away
- Held positions of leadership previously
Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply
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