Client Communication Representative

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ESSENTIAL FUNCTIONS AND BASIC DUTIES

The Client Communication Associate is responsible for providing relevant and appropriate care to Sensitech’s client base.

Duties include, but are not limited to:

• Answer / manage switchboard for all main inbound calls to Sensitech Beverly
  • Ability to learn business and boundaries to route calls appropriately or provide service to customers
• Process orders
  • Customer orders, service billing entry, other non-customer initiated order requests
• Provide follow up communication to customers such as, but not limited to: shipment tracking information, invoice copies, documentation reprints
• Process ERP transactions as they relate to Client Services department
  • Audit all service billings to ensure accuracy
  • Ensure all service billings are transacted within our ERP system by End Of Month
• Maintain and update CRM application
• Liaise between Operations, Support Services and Client Services departments
• Actively participate in department initiatives to improve efficiency
• Other tasks as assigned
  

QUALIFICATIONS

• Superior phone skills and ability to navigate and work with a variety of phone systems
• Excellent verbal and general communication skills in English (Spanish language considered a plus)
• Minimum of 3 years’ experience in similar role
• Exceptional attention to detail
• Excellent computer, data entry, and organizational skills
• Ability to execute assigned projects with minimal supervision
• Basic to intermediate level of Microsoft Office skills
• Cultural awareness and acceptance
• College education or equivalent work experience
• Ability to work independently

EH&S REQUIREMENTS

• Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
• Report to supervision conditions or practices that are either unsafe or that may adversely impact the  environment, to ensure prompt resolution of potential hazards
• Attend scheduled EH&S training program
• Actively support the organization’s efforts to meet or exceed EH&S goals and plans
• Recommend improved EH&S practices

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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