Intake-Mail Representative

The Intake-Mail Representative is responsible for providing support to the Loan Administration Support Department by reviewing, distributing, and processing incoming correspondence. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.  The target pay range is $19.00/hr to $20.72/hr.

What You'll Do:

• Sorts all incoming correspondence (hard copy mail and emails) received by internal and external customers and perform an initial review of the item to determine proper next steps for resolution.
• Distribution of customer requests to appropriate internal business units for handling and resolution.
• Completes a full review of Loan Admin Support requests received to determine the validity of the requests and if proper authorizations are included prior to handling.
• Identifies and sets up Loan Admin Support requests within our workflow system for incoming customer complaints and disputes.
• Responsible for rejecting requests that do not meet submission requirements within Carrington policies, state and/or federal guidelines.
• Processes incoming and returned hard copy mail daily.
• Performs other duties or special projects as assigned.

What You'll Need:

• Knowledge of Microsoft Office Suite required
• Knowledge of relevant industry-specific software packages preferred
• Outstanding attention to detail and strong organizational skills
• Ability to interact with senior management
• Ability to organize and prioritize own work schedule on short-term basis
• Strong math skills, balance and check results for accuracy
• Ability to compose letters
• Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly
• High school diploma or GED required.
• One (1) to three (3) years' administrative experience in a professional environment, financial services industry preferred.
 

Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.  

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