Account Director (Remote)

About Us: Cart.com is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service platform that helps third party brands move faster, grow more quickly, and deliver on their promises more completely. As an Account Director you will be an advocate for and working with some of the most iconic consumer brands to help them grow in an increasingly complex global market. Your job is to own the relationship between Cart and the client. You’ll continuously work to build relationships up, down, and across the client’s organization. You will champion and highly influence the adoption of new ideas, products, and services. Your job is not to maintain, your job is to ADVANCE the client’s strategy and help them achieve measurable growth objectives. We are looking for a customer-focused, data-driven individual who can strategically lead performance marketing and advertising, while at the same time, operationally direct responsibilities that span across channel marketing efforts. You will work with both our internal Cart and external client team members to ensure seamless execution of key initiatives and tactics that have associated KPIs. Elements may entail: gathering and providing insights (quantitative and qualitative) across all consumer touchpoints; marketing and advertising forecasting; gathering benchmark KPIs; integrated planning; media mix modeling; audience segmentation; creative messaging, promotion, and content calendar; mapping the consumer journey from ad impressions to sales to retention; CRM testing cadence; daily pacing; and communications across the functional teams. You will be responsible for overseeing multiple projects at a time and will be working with an account team in ensuring that these projects meet or exceed client expectations and are delivered on-time. This role is critical to the success of our customers who have chosen to use Cart for their ecommerce business needs, and in particular have chosen Cart’s Marketing Services. You will be measured on customer satisfaction and retention metrics. #LI-Remote #LI-Hybrid OUR CORE VALUES: These aren’t just buried somewhere in an employee manual. We live and breathe them. They are on the walls and live in our hearts. They come up constantly in conversations and actions. They govern the decisions of the newest hire all the way up to our CEO:   WE ARE OBSESSED WITH BRANDS We live for brands and are fanatical about their success.   WE THINK BEYOND THE BOX We explore new ideas and discover creative solutions. We think openly about how to serve brands and solve problems.   WE DON'T GIVE UP No one expected this to be easy. We are resilient— we dig in and keep going.   WE SPEAK UP Every person here has an obligation to question norms, voice concerns, and offer their perspective.   WE WORK TOGETHER We work with integrity and respect, ask for help, and extend the same help to others.   WE ARE HUMAN Our people are our biggest strength. We have fun and make real connections with one another and with the brands we serve.   Cart.com is deeply committed to building a diverse and inclusive workplace. We’re proud to be an equal opportunity employer, seeking to identify and onboard people from all walks of life. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. #LI[SD1]