Branch Manager

POSITION TITLE: Branch Manager
FLSA STATUS: Exempt

SUMMARY:
The Branch Manager develops, expands, and maintains business relationships with customers while providing oversight and accountability for branch associates, ensuring financial performance, customer satisfaction, and adherence to branch policies and procedures. Demonstrates leadership competency and models skills and behaviors that produce high-performing teams.

ESSENTIAL JOB FUNCTIONS:
• Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch
• Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies; Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners
• Participates in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand
• Demonstrates and provides oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools
• Actively participates in executing the branch’s strategic plan to grow core deposits and loans, fee income
• Oversees branch associate action planning, sets expectations, and assesses performance
• Maintains a high level of employee morale to minimize turnover and maximum customer service satisfaction
• Responsible for ensuring deposit and loan growth to obtain the bank’s growth objectives by promoting the bank’s products and services.
• Oversees the quality of consumer and business products sales and servicing
• Effectively identifies and submits quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
• Oversees the quality of customer service and relationship management actions and decisions
• Consistently delivers exceptional customer experiences
• Assures safety and wellness standards are in place and practiced consistently and effectively
• Responsible for branch operations effectiveness by setting expectations for all branch associates.
• Oversees adherence to the bank and regulatory policies and procedures
• Assures systems and facilities are maintained
• Collaborates with internal partners to identify areas of opportunities and areas of improvements
• Effectively responds to issues, errors and complaints
• Demonstrates and oversees the effective and consistent application of performance and talent management processes
• Consistently demonstrates adaptability and serves in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives
• Responsible for originating consumer and small business lending, for existing and new customers
• Assists customers to identify appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan.
• Works with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions
• Reviews reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management
• Responsible for processing override approvals for transactions as needed

JOB REQUIREMENTS:
• High school diploma or equivalence required, some college a plus
• Previous experience in a financial institution or similar professional or retail services industry
• Successful customer service and sales experience
• Successful account/relationship management experience
• Successful operations experience a plus

KNOWLEDGE/SKILLS REQUIRED:
• Excellent customer service and sales skills
• Detailed oriented, must be able to multi-task
• Strong verbal and written communication skills
• Ability to perform effectively in a fast-paced environment
• Strong Leadership skills to manage and supervise associates and lead by example
• Basic skills in Word, Excel, and PowerPoint
• Strong computer skills
• Knowledge of banking products and services
• Ability to execute strategic plans
• Advanced math and accounting skills a plus

PHYSICAL AND MENTAL QUALIFICATIONS:
• Sitting, standing, walking to the terminal, and occasional stooping
• Requires lifting bags and/or tray of coins and bills periodically
• May require working outside designated branch hours to meet business needs
• Travel with occasional overnight travel required