IT Associate

Join Cartwheel to help tackle the student mental health crisis.

Kids spend most of their days in the classroom. And teachers and staff, who play a vital role in their development, are often the first to notice when something is off. But with 1 in 5 young people struggling with mental health, schools are getting crushed by a downward spiral in student crises and staff burnout.

With large increases in federal funding for schools and the rise of telehealth, schools are reimagining what mental health support can look like.

Cartwheel is an early-stage startup building technology-enabled mental health services that put schools at the center. We see our role as supporting on-campus counselors, psychologists, and school social workers who see kids every day. Instead of going around them, we collaborate with them. This means:

• Earlier intervention
• Higher student and family engagement in care
• Better coordination among the trusted adults in a student's life
  
  

Kids shouldn't just aspire to get out of bed and drag themselves to class. They should be able to experience joy. They deserve to envision and build a life they're excited to live. If you join Cartwheel, you'll help make this vision a reality for millions of students across the country. We're backed by top investors including Menlo Ventures, Reach Capital, General Catalyst, BoxGroup, and Able Partners, and we're looking for mission-driven teammates to join our team.

About The Role

We are seeking a highly motivated and detail-oriented entry-level IT Professional to join our IT team. The ideal candidate will possess a foundational knowledge of IT systems and a keen interest in technology and its application in a business environment. This role involves supporting internal users, maintaining IT infrastructure, and participating in various IT projects. This is a fantastic opportunity for a recent graduate or someone with initial IT experience to grow their skills and contribute to the effective functioning of our IT operations.

Role type: Full-time

Location: Remote

What You'll Do

• Provide first-level support for all IT-related issues, including hardware, software, and network problems.
• Assist with the setup, configuration, and maintenance of computer systems, mobile devices, and other technology equipment.
• Support the implementation of new IT systems and projects under the guidance of senior IT staff.
• Monitor and maintain IT inventory, including hardware and software assets.
• Help document IT procedures, configurations, and inventory.
• Participate in IT security measures, including assisting with updates and patches for software and systems.
• Collaborate with team members to identify and troubleshoot IT issues.
• Engage in continuous learning to stay updated with the latest technologies and IT best practices.
  
  

Who You Are

• Experience: You have 0-2 years of experience in IT operations, preferably in a startup environment
• Technical Skills: You have a strong technical background and are familiar with a wide range of hardware, software, and networking technologies.
• Problem Solver: You excel at diagnosing and resolving hardware and software issues.
• Communicator: You have strong communication skills and can explain complex technical topics in an easy-to-understand manner.
• Proactive: You anticipate needs and act on them without being told.
• Adaptable: You thrive in a fast-paced environment and can quickly pivot as priorities shift.
• Team Player: You're comfortable working in a small team and are willing to take on additional responsibilities as needed.
  
  

WHY YOU'LL LOVE CARTWHEEL

Our hope is that Cartwheel will be your best career decision! In addition to tackling one of the biggest challenges of our time, at a company well-positioned to do so, you'll have:

• Team-based culture with mission-driven colleagues who will go to bat for you
• Total annual cash compensation between $50,000 and $60,000
• Excellent health insurance
• Meaningful equity ownership stake
• Flexible paid time off
• Hybrid work environment with regular in-person team retreats
• 401K starting in January 2024 with employer match
• $500 annual educational stipend
• Macbook
  
  

Cartwheel is proud to be an equal opportunity employer. We embrace diverse backgrounds and perspectives and an inclusive work environment. We're committed to equal employment opportunity regardless of race, color, religion, ancestry, national origin, gender, sexual orientation, disability status, or veteran status.