Field Technical Service Representative

Do you have a passion for innovation? Do you enjoy solving puzzles and problems? Are you a strategic and critical thinker? Join a solutions-oriented team harnessing data and technology to develop cutting edge solutions.

THE OPPORTUNITY

Reporting to the Technical Solutions Manager, the Field Technical Service Representative provides field technical support and drives market discovery in the industrial process and water application space.

• Impact sales growth and customer retention by providing world-class technical service across all products and applications.
• Identification and documentation of projects or process improvements for presentation and approval by the customer while working with site teams, implementing these approved projects.
• Partners with Commercial teams to ensure that financial goals are met.  Helps promote shared programs and drives to meet unit cost targets.
• Creates, implements and trains customers on SOPs for specific product applications to ensure efficient and effective performance.
• Acquires, records and analyzes process and usage data to establish baselines for product development/improvement.
• Support the development of scientific data and presentations for product applications in conjunction with the Product Team.  
• Collaborates with the Product and Sales Teams to schedule and conduct technically successful plant trials, surveys, and on-site lab/plant studies, which include customer reporting, consultation, and conversion of sales prospects to customers.
• Provides input for customer presentations to justify adoption of proposed projects and to demonstrate the benefits of successfully completed proposals.
• Provides excellent customer service by collaborating diligently and expeditiously with customer, and customer service daily.  

THE QUALIFICATIONS

The right candidate will be a team player with excellent customer service and leadership skills. Your credentials likely include:

• A Master’s/Bachelor’s degree in a technical field (Chemistry,  Chemical Engineering,  or Environmental Field) is required.
• Minimum of 2-5 years of experience in, chemical production, chemical research lab, drinking water, wastewater treatment, and other environmental fields is preferred.  
• Experience with wet chemistry lab techniques is required.  Experience in the mineral mining industry a plus.
• Excellent interpersonal, verbal, and written communication skills, laboratory skills, and mechanical aptitude are a prerequisite. 
• Position involves approximately 50%-70% travel and exposure to manufacturing plant environments. May include international travel.  

THE COMPANY

Carus is a highly respected, family-owned company with deep roots in Illinois’ Starved Rock Country. We develop and manufacture products that clean the air, water and soil, and we are always exploring new opportunities and initiatives to expand our reach.

For over 100 years, Carus has been the employer of choice in the greater LaSalle-Peru area. Through several local outreach initiatives, we actively support our local community and STEM education.

It’s an exciting time to join the Carus team!

• The LaSalle manufacturing facility has an exciting new project that will enhance our capabilities.
• The Belmont location has just expanded to include a dedicated on-site logistics group.
• The Peru business headquarters recently completed a full office renovation.
• We have a new strategy to accelerate growth and are executing at a high level.
• We are rooted in history but focused on the future!

THE PERKS

Employees enjoy incredible work life balance and exceptional benefits.

• Flexible work schedule, work from home days and summer work hours.
• Generous PTO and 11 paid holidays.
• Medical, dental, vision and 401(k) plans as well as company-paid basic life insurance.
• Tuition reimbursement program for employees and their dependents.
• Employee engagement, company-sponsored volunteer opportunities and STEM education initiatives.

Want to learn more about Carus? Visit www.carusllc.com or check us out on Facebook @carusllc.

         Carus is an Equal Opportunity Employer M/F/D/V/AAP/LGBTQ