Coordinator, Workers' Compensation

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

The Workers' Compensation Coordinator is responsible for the intake and review of Carvana's employees' work-related injury reports and ensuring work related injuries are reported timely to the company's third party claim administrator ("TPA"), as well as other general administrative and operational support items related to the operations of Carvana's Workers' Compensation program. This position will act as the single point of contact for Human Resources, Workers' Compensation Claims Adjusters, injured employees and their managers. The Workers' Compensation Coordinator is also responsible for coordinating return-to-work accommodations prescribed with light duty restrictions and with full duty release. The Workers' Compensation Coordinator will monitor and regularly review active claims to stay apprised of developments and document reviews and tasks within the company's Risk Management Information System ("RMIS"). The Workers' Compensation Coordinator reports directly to the Corporate Insurance Team Lead within the Corporate Insurance Department.

What you'll be doing

• Evaluate work-related injury reports and ensure timely reporting of Workers' Compensation claims to Carvana's TPA.
• Work closely with TPA adjusters to support the claim handling process by providing important details relevant to the Workers Comp incident.
• Play an important role as an advocate to injured employees and help to provide clarity and support through the claim handling process.
• Coordinate with appropriate business units to identify possible work accommodations for employees released to work with physical restrictions.
• Partner with the HR Department to appropriately status employees on leave due to work-related injuries.
• Work closely with TPA adjusters to support efficiencies in claim adjusting and timely claim closure.
• Provide guidance and acts as a resource to injured employees' managers when work-related injuries occur.
• Other duties as assigned.

What you should know/have

• Bachelor's degree from an accredited college or university.
• Experience with Workers' Compensation claims or safety incidents in a corporate, carrier or TPA setting is preferred.
• Effective dispute resolution skills; can navigate through difficult and escalated conversations. while maintaining composure, showing empathy and finding a positive resolution.
• Excellent verbal and written communication abilities.
• Ability to communicate well with all personality types, as well as external vendors, and internal peers in a professional and collaborative manner.
• Solid investigative and problem-solving skills.
• Exceptional organizational skills - able to effectively track status of a variety of claims and utilize systematic organization tools to meet deadlines and manage workload.
• Proven ability to multitask while maintaining attention to detail.
• Ability to exercise prudent discretion regarding confidential and sensitive personnel information.

What we'll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.