Customer Advocate, STC, Market Operations - Wichita

Customer Advocate, STC, Market Operations

About Carvana

At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business. We have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online and see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one-car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

For more information on Carvana and our mission, sneak a peek at our company introduction video.

About the team and position

Carvana's Market Operations department is known for its team-oriented, fast-paced environment.

We expect bright people, willing to roll up their sleeves, take on new assignments, thrive on ambiguity, and juggle as many things at once. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.

Job Description

The STC Advocate role is a unique combination of a few different things but long story short, you'll be the face of Carvana. Since our "Sell to Carvana" process is entirely online, meeting you to sell their vehicle will likely be the first time a customer has met a Carvana employee face-to-face! You'll have the freedom to go above and beyond to ensure our customers have an experience that doesn't suck and is completely one of a kind.

What you'll be doing

• Delivering a uniquely special experience to each and every one of our customers.
• You'll be expected to prioritize safe driving and to maintain a clean driving record - Consistent, safe driving is crucial to this role!
• Completing customer paperwork with incredible accuracy. We will get you trained on this paperwork, but you do need to have a natural eye for detail!
• You'll also be a team player by assisting other team members with various tasks as necessary.
• Keeping detailed notes in our customer tracking system, identifying what we have missed, and ultimately helping us build a customer experience.
• Other duties as assigned.

What you should have

• High School Diploma or GED equivalent.
• Must be 18 years of age or older.
• Must have a driver's license with a clean driving record for the past 3 years.
• Experience working in a customer-facing role with a passion for creating memorable customer experiences.
• A sense of humor. Kinda serious about this one…
• A love for working with others and a strong understanding of teamwork.
• A strong sense of urgency, the ability to pay attention to detail, and strong communication skills.
• Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it!

What we'll offer in return

• Full-Time Hourly Position.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skillset and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.
• The ability to walk/stand and sustain physical activity for extended periods (8 hours).
• Must be able to read, write, speak, and understand English.
• Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
• Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
• Frequent driving requires excellent visual activity and manual dexterity.
• Requires to work in outdoor weather conditions.
• Must be able to stay in stationary potions for extended periods (when driving) up to 3 hours at a time.
• Frequently communicates with customers and must be able to exchange accurate information.

Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential function.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.