What are the responsibilities and job description for the Customer Advocate position at Carvana?
Customer Advocate
LOCATION
Chicago, Illinois
COMPANY
Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions. We are disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.
JOB SUMMARY
As a Customer Advocate for vehicle delivery, you will be the face of Carvana and a customer’s first in-person interaction with a Carvana employee. You will have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. Minus the red suit, you will pretty much be a real-life Santa Claus trading in a sleigh for a kick-ass hauler and delivering a customer’s vehicle purchase straight to their door. Don’t worry about needing a special license to drive the hauler. We got you! With a little training, you will realize driving the hauler is a piece of cake.
RESPONSIBILITIES
LOCATION
Chicago, Illinois
COMPANY
Our mission is simple, we are changing the way people buy cars. We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions. We are disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.
JOB SUMMARY
As a Customer Advocate for vehicle delivery, you will be the face of Carvana and a customer’s first in-person interaction with a Carvana employee. You will have the freedom to go above and beyond to ensure our customers have an experience that doesn’t suck and is completely one of a kind. Minus the red suit, you will pretty much be a real-life Santa Claus trading in a sleigh for a kick-ass hauler and delivering a customer’s vehicle purchase straight to their door. Don’t worry about needing a special license to drive the hauler. We got you! With a little training, you will realize driving the hauler is a piece of cake.
RESPONSIBILITIES
- Facilitating and coordinating the delivery of purchased vehicles to customers
- Frequently interact with customers in person, by phone, email, and text
- Coordinate the delivery of customers’ vehicles purchased from Carvana
- Keep and maintain accurate detailed notes of customer interactions
- Complete a pre-delivery checklist to assure the vehicle is ready for delivery
- Promptly respond to customer requests and assist customers to resolve issues and complaints
- Resolve complex issues with guidance from others
- Put together fun customized care packages
- Operate customized single-car haulers on public roads to deliver newly purchased vehicles to customers
- Accurately complete customer paperwork
- High School Diploma or GED equivalent
- Must be 21 years of age or older
- Minimum 1 year retail or hospitality customer service experience
- Must have a driver’s license with a clean driving record for the past 3 years (no DUIs and no more than two moving violations in the last 3 years)
- Ability to consistently comply with laws and policies pertaining to the operation of vehicles
- Ability to obtain a Notary in your local jurisdiction within the first 90 days of employment. (Process will be sponsored by Carvana)
- Ability to communicate and interact with others effectively in a professional, courteous manner
- Ability to work outdoors regularly
- Ability to move in and out of vehicles regularly
- Ability to frequently stand, sit, walk, bend, stoop, and squat
- Ability to occasionally pull and lift up to 5 lbs
- Ability to work overtime, evenings, weekends, and holidays as needed
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