What are the responsibilities and job description for the Document Administration Lead position at Carvana?
About Carvana
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video.
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment.
We expect bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
Position Overview:
This position is responsible for creating, auditing, and processing customer paperwork to timely and
accurately register a vehicle. This position is not eligible for visa sponsorship.
What you'll be doing:
- Participate in the development of strategic plans, goals, and objectives, ensuring alignment with
- Work with senior management to define documentation accuracy goals and objectives.
- Manage and appraise the accuracy and completeness of all customer paperwork within the hub,
- Define and implement paperwork best practices to ensure compliance with applicable regulatory
- Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy
- Provide guidance and performance feedback to Paperwork Specialists, Customer Advocates, and
- Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging
- Assist with customers as needed via phone, email, and text to obtain information necessary to
- Partner with the Regulatory Compliance team to create and maintain compliance best practices
requirements.
- Work closely with local regulatory agencies and/or partners to receive, generate, and submit
- Create a work and team environment that inspires positive communication, team cohesion, and
What the Job Requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Bachelor degree or 5 years experience with document processing including medical billing,
- Ability to lead a team successfully, maintaining a culture of accountability and growth.
- Ability to coach to performance with both direct reports and peers.
- Ability to get and maintain Notary in your local jurisdiction within the first 90 days of
- Ability to manage, organize, and reconcile multiple sources of information with accuracy.
- Ability to diagnose, prioritize, and solve problems with varying complexity while maintaining a
- Ability to communicate with customers, external partners, managers, direct reports, and
- Ability to handle multiple tasks and priorities effectively.
- Ability to work independently with little to no supervision to accomplish goals, meet deadlines,
- Computer literacy and data entry accuracy.
- Ability to work variable schedule(s) as necessary, including weekends.
This job description is not designed to contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
This job description is not designed to contain a comprehensive listing of activities, duties, or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.
