Manager, Leaves and Accommodations

About Carvana

If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine?!

We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. Here are a few of our stories! We've been changing the game since 2013, and we're not taking our foot off the gas now. Want more of the story? Check out our background here.

About the team and position

Reporting to the Associate Director, Total Rewards, the Manager, Leaves & Accommodations (L&A), plays a key role on Carvana's Total Rewards Team by leading a team of leaves and accommodations focused team members and their day-to-day operations.. You will grow and maintain an effective, consultative L&A process that delivers a smooth, friendly & informative experience for our team members, supports our leadership team in achieving dynamic and aggressive business goals, and ensures compliance with applicable regulations and policies. This position has a hybrid work schedule with 3 days in our beautiful Tempe, AZ headquarters and 2 days remote.

What you'll be doing

• Manage all aspects of the L&A process for team members nationwide, including ADA accommodations, paid/unpaid medical and family leaves, short-term and long-term disability, parental, personal, and military leaves.
• Oversee complex escalated employee issues and appeals; provide recommendations to business leaders and Legal.
• Develop & deliver an effective & efficient workflow between the L&A team and the business focused on leader education, transparency, & support.
• Deliver regular guidance & training to the L&A team.
• Develop and implement streamlined leave platforms, processes and procedures to achieve optimal employee experience and timely L&A decisions and oversight.
• Foster a focus on consultation with the business and transitioning employees back to work as soon as practicable.
• Perform regular end-to-end operational assessments and audits focused on effective monitoring & improvement of the process.
• Provide ongoing plan management including evaluation of program performance and trends. Develop, generate and present reports to analyze disability, leave and accommodation trends. Identify trends in reasons for leave and propose strategies to reduce the need for leave or promote a more efficient transition back to work.
• Propose revisions to internal documents, policies and communications as necessary to ensure company compliance.
• Ensure vendors are meeting contractual service level requirements and performance guarantees.
• People Operations (POPs) and Legal: provide guidance/recommendations on specific situations, implement process changes, develop & deliver training, ensure effective stakeholder notification & involvement.
• Environmental Health & Safety (EHS): collaborate with Workers' Compensation team to ensure FMLA and other state/local leave entitlements are run concurrently with workers' compensation leaves.
• IT/HR Info Systems: oversee vendor integrations and interfaces for accurate data recording and reporting. Work with our data analytics team to provide relevant, accurate data to leadership.
• Payroll: ensure that the L&A team and Payroll team are effectively collaborating to deliver accurate pay and applicable deductions for employees on leave and statutory filings
• Vendors: oversight of leave vendor and all related processes
• Interpret and execute policies for departments/projects.
• Recommend and implement new policies or modifications to existing policies.
• Other duties/projects as assigned.

What you should know/have

• Bachelor's Degree in Human Resources or related field.
• At least 5 years' experience in L&A management to include experience with:
• Americans with Disabilities Act (ADA) and the interactive process (required).
• Family and Medical Leave Act (FMLA), Uniformed Services Employment and Reemployment Act (USERRA), and multi-state leave law.Short Term Disability (STD) and Long Term Disability (LTD) plans
• Parental leaves.
• Workers' compensation and life benefits, as it relates to integrating with leave and disability.
• Leading a team of L&A subject-matter experts.
• Experience applying regulatory and legislative knowledge of ADA, FMLA and other federal, state and local statutory leaves and other applicable compliance requirements.
• Experience applying knowledge of disability concepts, disability plans, medical terminology, claim management practices and principles, reasonable accommodations and return to work practices.
• Experience & success applying a consultative approach with team members, HR, and business leaders.
• Expert collaboration skills and ability/experience to build strong relationships with HR partners and business leaders and able to make recommendations to senior leadership.
• Advanced level skill in Microsoft Excel/Google Sheets (for example, using VLOOKUP function and creating pivot tables).
• Ability to maintain confidentiality of sensitive information.
• Demonstrated problem-solving, organization, prioritization and detail-orientation skills with ability to drive results.
• Ability to thrive in a fast-paced environment with competing priorities and aggressive deadlines.
• Ability to effectively communicate with all levels of business leadership and have difficult conversations with employees.
• Ability to establish credibility, be decisive and be able to recognize and support the organization's preferences and priorities.

We'd love it if you also have

• Benefits and/or Leaves administration experience in a corporate environment.
• Experience leading and developing a high performing team.
• Experience with absence management programs managed in-house.

What we'll offer in return

• Full-Time Salary Position with a competitive salary.
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more..
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development.
• A seat in one of the fastest-growing companies in the country.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak and understand English.

Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal stuff

Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.