What are the responsibilities and job description for the Manager, Logistics Network Support position at Carvana?
Network Support Manager
About the position
This management level position is responsible for managing all aspects of daily operations and inventory flow across the logistics network from unforeseen failures to major weather disruptions. This position is not eligible for visa sponsorship.
What you'll be doing
- Connects Logistics Operations with all E2E stakeholders (ie logistics, market operations, production, customer care, etc).
- Manage the real-time daily inbound transporter issues of 1,500 units and 2,000 employees, along with all vehicle transporter emergencies.
- Partners with department leaders for resolution and corrective action planning for all operational challenges, while balancing service levels and internal customer satisfaction.
- Utilize and promote continuous improvement principles. Identify creative, sustainable solutions that achieve required service level, cost and quality results for the Centralized Support team. Create, manage and prioritize an ongoing list of opportunity projects.
- Develops and grows current and future leaders. Actively engages in developmental and project assignments, workload distribution, hard and soft skill development, behavior and recognition.
- Manages reviews and reacts to KPI's and coordinates operations and business reviews with logistics providers and internal stakeholders.
- Work with local and regional operations teams to understand real world constraints and logistics issues that may arise due to capacity and/or availability of carvana vehicles.
- Takes on escalated disruptions in the network and communicates action plans and impacts to stakeholders.
- Act as a subject matter expert in Carvana's Logistics Management Systems, capacity trade-offs, and logistics network design.
What the Job Requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
- Bachelor's Degree is required.
- 4 years experience in logistics, supply chain, operations, etc.
- 4 years experience in a call center or customer service environment
- 4 years experience in leading and developing a team
- Intermediate knowledge in Excel or GoogleSheets
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
