Quality Management Coordinator

CASA & CASA IN ACTION SYNOPSIS:

CASA’s mission is to create a more just society by building power and improving the quality of life in working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant Communities. Our vision is rooted in the collective power of our community, our inclusive, permanent, member-led movement radically transforms communities and systems to ensure the needs, dreams, and aspirations of members are fully met as we strive for justice and full liberation at home and in solidarity with others across the world. CASA has a sister organization, CASA in Action, a separate but related nonprofit organization exempt from federal income tax under section 501(c)(4) of the Internal Revenue Code. Although CASA and CASA in Action share a common goal of supporting immigrants and low-income people in Maryland, Pennsylvania, Virginia, and Georgia, they are separate organizations with their own board of directors. A set of employees at the two organizations, including the person filling this position, shares their time between the two organizations. This has no effect on salary or benefits.

DEPARTMENT SYNOPSIS:

The Elections Department oversees elections, nonpartisan voter accountability advocacy, and voter registration across our four states. The department is tasked with developing and implementing voter engagement strategies in partnership with all departments to build long-term electoral power in working-class: Black, Latino/a/e, Afro-descendent, Indigenous, and Immigrant communities.

POSITION SUMMARY:

CASA in Action seeks a proactive, well-organized, and analytical individual to lead the implementation of our quality management processes. The Quality Management Coordinator will work with the Georgia Canvass Operation Manager to help manage the quality management systems, execute the quality management program plan, and analyze ground operations reported program data.

The ideal candidate will be passionate about quality assurance and supporting team development in voter engagement best practices. They have a proven ability to network and communicate information to others effectively, are committed to getting results in a fast-paced environment without sacrificing input or quality, and demonstrate a deep commitment to racial equity.

The Quality Management Coordinator, based in Atlanta, Georgia, reports to the Georgia Canvass Operation Manager.

ESSENTIAL RESPONSIBILITIES:

Quality Management Systems

• Execute quality management processes to track the quality of canvasser conversations with voters and progress to campaign goals,
• Contact canvassed voters to evaluate the quality of canvasser engagements and track constructive feedback,
• Examine program data and document irregularities and underperformance,
• Generate and manage canvassing and phonebank lists using updated scripts,
• Add new voter list information to program workbooks as they are generated.

Program Data Reporting

• Prepare daily team performance reports and share them with ground team leads,
• Report newly identified member pipelines to CASA/CASA in Action’s to organizing team,
• Analyze canvasser ground report entries and communicate critical feedback to the Georgia Canvass Operation Manager,
• Other duties as assigned by the Georgia Canvass Operation Manager.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

We’re seeking candidates who excel in relationship-building, are results-oriented, and have strong communication skills. You should have:

• Ability to perform all of the duties outlined above,
• A valid US Driver’s License and own car, preferred,
• Flexibility to work non-traditional hours, including evenings and weekends,
• Experience working with immigrant or low-income communities a plus,
• Ability to work with a team and independently,
• Exude high energy in a fast-paced environment,
• A demonstrated commitment to meeting a high bar, being timely, and a history of getting things done even in the face of obstacles,
• Excellent writing and conversational skills,
• Proficiency in data entry tasks,
• Experience working with the voter file database, VAN,
• Experience working with data visualization and tabulation tools (Excel and/or Google Sheets),
• Attention to detail to ensure all work is polished, accurate, and precise,
• Fluency in Spanish preferred, and
• Commitment to social change and to furthering CASA in Action’s mission of building power in low-income and immigrant communities by integrating and engaging them in the political process.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk; sit; use hands to finger, handle, or feel and reach with hands and arms. 

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions related to weather conditions. The noise level in the work environment is usually moderate.

ADA: CASA will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. 

OSHA: This position is not to handle any human body fluids, biological agents, laboratory chemicals, or be exposed to hazardous materials such as noise, asbestos, or carcinogens.

CASA and CASA in Action do not discriminate on the basis of race, color, creed, religion, gender identity, sexual orientation, age, mental or physical disability, ancestry, marital status or national origin.

This job description will be reviewed periodically as duties and responsibilities change with business necessities.  Essential and marginal job functions are subject to modification. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

CASA has implemented a mandatory vaccination policy effective 01 February 2022, requiring COVID‑19 Booster vaccination(s) for all employees and prospective employees, AmeriCorps members, and paid or non-paid internships. In accordance with CASA's duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our employees, AmeriCorps members  and interns, and their families, CASA members and visitors, and the community at large from infectious diseases that may be reduced by vaccinations. In making this decision, the executive leadership team reviewed recommendations from the Centers for Disease Control and Prevention, the Advisory Committee on Immunization Practices, CASA’s Legal Counsel and local health officials. All prospective employees will be required to provide proof of COVID‑19 vaccination or appropriate medical / religious accommodation documentation prior to the first day of employment with CASA. AmeriCorps member candidates will be required to provide proof of COVID‑19 vaccination or appropriate medical / religious accommodation documentation at the time of presenting proof of citizenship and SSN eligibility.