Behavioral Health Intervention Team Case Worker

Summary:
The role of the Behavioral Health Intervention Team (BHIT) Social Worker/Case manager is to utilize support based on knowledge, skills, and experience to the advancement of CASA’s mission to provide safe, stable, affordable housing to people who are homeless or at risk of homelessness. This individual will support the development of BHIT’s Healthcare Outreach Program (HOP), which would proactively address the social determinants of health by bringing healthcare access to our residents. Additionally, this individual will assist in the oversight of a new grant-funded position providing permanent supportive housing units located at “Suites at Brentwood.” This program will be instrumental in creating additional rental communities and problem-solving contemporary issues in substance abuse, mental health resources and homelessness on a broader scale. The BHIT staff will balance time and expertise between direct service administration and program development community-based partnerships. The Behavioral Health Intervention Team (BHIT) is a collaborative, cross-functional team of internal staff and MSW interns committed to improving resident outcomes through referral, assessment, coordination, and referrals to community partners, and predictable follow up.

Duties and Responsibilities include the following. Other duties may be assigned.

• Conducting initial comprehensive assessments for client needs and support systems
• Evaluating client needs to provide a personalized plan
• Providing proper education on risk prevention to patients, their families and support groups
• Ensuring clients’ compliance with community medical care providers
• Helping clients make informed decisions by acting as advocates regarding treatment options
• Promoting cost-effective and quality intervention programs
• Organizational and decision-making skills
• Leadership and teamwork skills
• Time management skills
• Tolerance and conflict resolution skills
• Autonomy, mentorship, and cultural sensitivity
• Patience and strong diligence
• Computer literacy includes the use of record-keeping and HMIS (Homeless Management Information System) data-based software

Training and Experience
Experience working with vulnerable groups including homeless families, veterans, and other populations is preferred, along with the ability to work independently in a dynamic environment.

Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Math Ability:
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office, internet software, property management software, HMIS, and RCRS.

Education/Experience:
BA in social work, psychology, or related degree with a minimum of three (3) years of relevant experience required.

Certificates and Licenses:
Valid driver’s license

Knowledge, Skills, and Other Abilities:

• Proficient with data entry and the ability to use multiple databases and software systems.
• Knowledge of North Carolina landlord/tenant laws.
• Knowledge of HUD home program
• Good problem-solving skills and excellent boundaries with tenants and service providers

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.