Property Specialist I

                                                                       Property Specialist I

Full Time – Benefit Eligible

Non-exempt classification

Reports to: Property Management Supervisor

As an affordable housing developer and property management organization, our Property Specialists performs a range of duties essential to achieving our mission of providing access to stable, affordable housing for people who are homeless or at risk of becoming homeless. This position manages a portfolio of rental properties, engages in strategies that maximize income, and promotes positive relations throughout the resident lifecycle. The property specialist requires a balance of knowledge and skills to successful navigate resident retention and satisfaction, rent collection and vacancy optimization, and the achievement of key performance metrics expected from high performing teams.

Essential Duties

Property Specialist Duties:

1. Assumes ownership of property performance such as occupancy, retention, resident relations, and resident satisfaction in alignment with our human-centered design framework and lean process improvement
2. Performs range of property management and business solutions functions to include sales and marketing, facilities management, financial reporting, documentation, bookkeeping, and
3. Initiate the collection of rent, fees, and other obligations; work collaboratively with residents for options or scheduling of plans; identifies and resources support for those at risk of
4. Manages current and future occupancy by initiating and completing on-time annual lease renewals; coordinates with resident to collect documentation, complete inspection, and finalize
5. Fully understands the recertification process and all its components to ensure tenants are accurately recertified on time. Update required annual recertification logs.
6. Walks property exteriors quarterly to identify and execute repairs; create and submit detailed work orders; schedules and performs in-unit inspections
7. Maintains organized and updated resident files, records, and ongoing communications and associated documentation in alignment with internal and external compliance
8. Proactively plans move in/move out processes, anticipates vacancies, performs on site checklist inspection; markets desirable features/amenities and assertively matches applicant and
9. Coordinates rental increase and recertification's with local Housing Authorities and other subsidy providers. Understand third party subsidy expectations and guidelines.
10. Coordinate inspections and speaks with tenants to confirm inspection, entering detailed work
11. Process late notices for tenants, pull delinquent reports and mail out notices to tenants in a timely manner. Contact support team or subsidy providers if needed.
12. Build a good relationship and be responsive to tenants and service providers Responsible for handling all tenant concerns and issues at property. Documents all conversation in tenant file in a timely manner, reaching out to tenant support teams and funders, sending notices when needed and process all termination or non-lease renewals.
13. Assist/prepare monthly, quarterly, and annual monitoring reporting.
14. Take tenant calls about maintenance issues and create work orders in appropriate systems. Notify maintenance of emergency when needed.
15. Conduct community meetings in-person with residents.
16. Responsible for training new Property personnel.
17. Completes annual required trainings.
18. Perform other responsibilities and/or tasks as assigned by supervisor or other management staff.

Success Behaviors

• Energetic self-starter & critical thinker; demonstrates initiative & wiliness to go extra mile in any situation
• Practiced communication and interpersonal skills with ability to lead and inspire others
• Driven by achievement of goals & desire for continuous improvement; expert problem-solving acumen
• Excellent command of modern marketing and sales techniques; customer experience expert
• Possess inherent philosophy that extended vacancies & operational inefficiency are not acceptable
• Applies lean thinking, principles, and practices to processes and provides recommendations and/or implementation for continuous
• Excellent organizational and time management skills with ability to balance quickness & quality
• Proficient technology skills to include Office 365 suite products, other internal software programs and related third party
• Commitment to CASA’s mission, vision, and demonstration of core values in daily work.

Minimum Qualifications

• Combination of experience and/or education in business, management, sales, real estate, property management, or case management
• Successful track record managing PSH, HUD Project based or Section 8 Housing- 1 year or more
• Ability to assess income eligibility, rents, and property-specific compliance requirements
• Related industry recognized certification or ability to acquire in six months
• Working knowledge of related industry standards and regulations
• Excellent organizational, time management, and interpersonal skills; ability to deescalate conflict
• Minimum of 1-2 years’ experience in the property management or housing area.

Preferred

• Certified Occupancy Specialist certification
• Property management software experience
• Demonstrated leadership skills

Location

• Wake, Durham, and Orange Counties (frequent travel to all locations – mileage reimbursed for travel with use of personal vehicle).

SUMMARY

CASA is an equal opportunity employer and values diversity within our mission and vision. At CASA, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other protected status designated by federal, state, or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference check and background investigation.