What are the responsibilities and job description for the IT Support Analyst position at Casey's General Stores?
Are you looking to make a change? Do you desire a role where you can make an impact? Are you ready to take on a new role that will provide a platform to push yourself and grow in your career? Explore opportunities with Casey's to learn how we are growing and evolving our company, changing the way we do business to better serve our guests and the communities we are a part of. Apply today to be a part of the change!
The IT Support Analyst is responsible for responding to user inquiries, troubleshooting, and diagnosing problems. They are responsible for documenting and escalating issues as needed. May also be accountable for new hire set ups, reimaging computers, and setting up monitors and computers.
Key Responsibilities:
- Serve as a primary contact for team members and/or business areas to report and resolve reported problems. Ensures all requests are documented and escalation procedures are followed. Maintains problem status/resolution information in ticketing database.
- Assists with writing detailed description of user needs, program function, and steps required to develop or modify production processes.
- Perform root cause analysis as a basic part of supporting the end user computer environment.
- Assists with developing use tests scripts to be used testing new software releases.
- Assist with mentoring and training of less experienced team members.
- Assists with maintaining team member equipment keeping them up to date and in optimal condition regarding performance and security guidelines.
- Serve as escalation point for the IT Support Team; troubleshoots and analyzes complex incoming guest calls. Inform management on escalated issues.
- Assists with ensuring the integrity and security of enterprise data on all systems and platforms as well as data transfer per privacy, security, and regulatory compliance.
- Performs other related duties as assigned.
What you can expect when you join the Casey's Team:
- A transformative culture putting service first and taking pride in caring for our guests, our communities, and each other.
- Opportunities to use cutting edge technologies and enterprise-wide collaboration to enable our strategy and drive world class service.
- The right balance between work and life, to do your best work and enjoy those important personal moments. Ask about our options for workplace flexibility that may be available.
- We're here for families! Great benefits including choices in medical plans, dental, vision, life insurance, employee stock purchase program, charitable giving programs, parental leave AND an onsite Child Development Center
- Competitive pay, 401k company match up to 6%, vacation & sick time, paid holidays, volunteer time, and an onsite cafeteria
- Dress for your day dress code, jeans are welcomed!
- The opportunity to work for a big company that has not lost our small company feel. Our senior leadership team is engaged, involved and accessible!
- What are you waiting for? Come be a part of a company that is growing, transforming and is here for good!
- Minimum of Associates degree in Information Systems or at least 3 years' work-related experience required.
- At least three years of experience with customer support end user hardware and software, A Certification a plus.
- Excellent interpersonal, verbal and written communication skills.
- Ability to identify problems, analyze and evaluate information to determine solutions for problem solving.
- Ability to document business requirements and functional/technical specifications.
- Ability to work in a team environment with pressure of competing deadlines and frequent interruptions in a fast-paced, constantly changing environment.
- Ability to build relationships and work collaboratively within the support team and across the organization.
- Work is primarily performed in an office setting.
- Will need to be available for after hours' on-call and system monitoring rotation.
- Must be able to lift and carry up to 75 pounds.
- Occasional overnight travel may be required.
- Must possess a valid driver's license and have the physical ability to drive vehicle for work related travel.
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