What are the responsibilities and job description for the Customer Service Representative position at Cash Express LLC?
Hiring for a full-time Assistant Manager who will support the manager in the daily operations of the branch office, which include customer service, collections, marketing, and general office management duties. Our ideal entry-level candidate will be an outgoing individual with a great attitude and exceptional work ethic, who understands the sense of urgency and will project a strong, positive, customer-friendly atmosphere.
Duties & Responsibilities
· Prepare and process personal loan applications and renewals
· Provide excellent customer service while performing all tasks
· Perform collection activities on delinquent accounts
· Perform marketing strategies directed at both current and past customers as well as the general public and may include working community events, distributing flyers, visiting local businesses, and mailing letters
· Interact regularly with the public
Requirements
· Prompt and regular attendance
· A valid state driver’s license, insurance, and reliable transportation to use for work
· Willingness and ability to come in early, work late and work Saturdays
· Strong communication skills
· Strong computer skills with experience using standard applications, e-mail, and internet.
· Ability to operate a variety of other office equipment, including a calculator, copy machine, printer, fax machine, and telephone
· Willingness to follow all state and federal regulations as well as company policies and procedures
· Ability to work inside and outside, drive, walk on uneven ground, and climb stairs
· Ability to multitask, learn quickly & solve problems
Hours & Dress Code
· 40 work week
o Monday – Friday: 8:30-6:00 or until work is completed
o Saturday: 9-2
o Sunday: closed
· Dress code is business casual
· Jeans and t-shirts can be worn on Fri-Sat
· Tennis shoes can be worn any day
Compensation & Benefits
· Exceptional earning potential through monthly bonuses
· Competitive biweekly pay
· Christmas bonus
· Training pay & a great learning experience
· Sick pay (24 hours per year after six months of employment)
· Vacation pay (up to 5 days within the 1st year, 1 week after 1 year, 2 weeks after 2 years)
· Holiday pay
· Medical, vision, dental, life insurance, accident, critical illness, and short-term disability offered
· Opportunity for advancement
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Supplemental Pay:
- Bonus pay
Experience:
- Customer Service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: One location