IT Help Desk Technician
Job Posting for IT Help Desk Technician at Caspian IT Group
Responsibilities:
- Handle Tier 1 help desk escalations through tickets or phone
- Install, modify, and repair computer hardware and software
- Run diagnostic programs to troubleshoot problems
- Resolve technical problems with Local Area Networks (LAN),
- Respond to queries either in person or over the phone.
- Some travel to customer location is required.
- Ability to lift 60 lbs.
The applicant must have competent social skills and experience with the following
- Windows 7/8/10, 2003, 2008, 2012 R2, Mac OS X, Office 365
- Client PC connectivity – Ethernet, TCP/IP and VPN
- Experience with remote support applications
- Familiar with Acronis products, and AVG or ESET security products
- Familiar with Active Directory, DNS, DHCP, IP Addresses, File and Print Server
- Microsoft Exchange 2003, 2008, 2010 configuration and maintenance
- Cisco systems
- Industry ethics and standards
- Excellent troubleshooting skills
- A or CCENT is a plus
The applicant must also possess the following
- B.S. in Computer Science or Information Technology Management
- Valid Driver’s License
- Reliable vehicle
- Excellent communication skills
Training will be provided to ensure consistency and quality. Any programming experience is valued
Employment Application
Fill out the form carefully and submit your resume
Salary.com Estimation for IT Help Desk Technician in San Jose, CA
$57,175 to $70,391
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