Patient Care Associate

Patient Care Associate

To be considered, you MUST include a cover letter specific to the Cassville Dispensary cannabis mission, resume, and three professional references from former employers. Any applicant failing to submit these items will not be considered.

No phone calls/drop ins, please.

Position Summary: We seek outgoing and passionate Patient Care Associates who are looking for long-term employment in a compliance-oriented position. Our PCAs will assist the management team with the activities and operations of the store, while abiding by strict policies, procedures and operational guidelines. Our PCAs are responsible for helping customers, thorough cannabis knowledge and passion, completing sales on a POS, cash handling, providing assistance with medication interaction checks, and customer service. You must possess the ability to listen well and communicate effectively with various audiences, including people dealing with severe pain and illness. You must have a passion for cannabis and its healing properties as well as patience to deal with patients with a variety of health issues and demographics. This position is a solid blend between retail, customer service, and healthcare.You must be able to stand on your feet 10 hours a day, count change accurately, use scales to weigh product accurately, and blend with our existing strong team of knowledgeable, dedicated employees.

Responsibilities:

• Responsible for sales and customer experience by maintaining a tidy, safe, and inviting store environment

• Ensure the sales floor is properly stocked and the presence of the store is well maintained

• Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures including laws and rules by the Department of Health and Senior Services

• Maintain product knowledge, including manufacturing methods and safety concerns for various conditions and illnesses

• Greeting patients warmly when they enter

• Accurately use and maintain the Point Of Sale (POS) system in person and for placing phone orders

• Correct cash handling and discount application

• Accurate and timely data entry of patient profiles

• Verifying proper paperwork, documentation and ID for patients

• Other duties as assigned by the Management Team

Competencies:

• Exceptional Customer Service skills

• Desire to learn about our products and cannabis therapies

• Knowledge of basic computer skills, Point of Sale software and cash management

• Strong attention to detail and a team-player mentality

• Fun attitude and strong work ethic

• Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures.

Education:

• High School Diploma or equivalent

• Previous food service or retail experience preferred

• Healthcare experience preferred

Other Misc. Requirements:

• Must be 18

• Background check required; no felonies allowed except felony convictions for cannabis crimes will be exempt

• Professional, tidy appearance and good personal hygiene

• Must be on time and ready to work when scheduled with reliable transportation with no excessive absences

• Medical Cannabis knowledge is required

• Patient Medical Card is required

• Must be able to accommodate scheduling expectations including weekend, evening, and holiday shifts and store location assignments

Compensation:

• $13 per hour starting pay plus cash tips, consideration will be made for prior experience (40-hour work week)

• Competitive Paid Holiday/Vacation Time

• Employee discounts on products in store

• Generous PTO for military, bereavement, COVID quarantines, etc.
• Employer-paid medical, vision, and dental insurance (75% paid medical, 99% paid vision/dental after 60 days)

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k) matching
• Employee assistance program
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Do you currently have a MO MMJ card? (Candidates without a card will not be considered.)

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)
• Retail/Food Service: 2 years (Preferred)

License/Certification:

• Government-Issued Photo ID (Required)

Work Location: In person

Salary : $13