What are the responsibilities and job description for the Service Manager position at Castle Country RV?
Welcome to Castle Country RV (Powered by Haugen RV Group)
Adventure without Limits!
We are your premier RV dealer in Utah with dealerships located in Logan and Helper. We service clients all over the world! We provide not only the best prices on RVs, but the best RV Service offered by some of the top experts in the field.
SERVICE MANAGER
Job Description:
We are currently seeking a dealership service management professional who can lead the Service Department to achieve targeted goals. This is a full-time position located in Helper, UT. The ideal candidate will have previous experience as a Service Manager in the auto industry (RV dealership preferred). Candidates must be goal-oriented and customer satisfaction-focused.
You will be responsible for ensuring the profitable operation of the service department at maximum production while controlling costs, building a loyal clientele, maintaining good employee relationships, setting and maintaining sales and profit objectives, and maintaining service records.
This position is heavily commission based and dependent on how well the service department performs under your leadership.
Responsibilities include:
- Responsible for managing the production workflow to ensure that profitability, productivity, and customer goals are achieved
- Maintain efficient workflow for technicians
- Assist in diagnosis of difficult vehicles
- Recruit, train, motivate, develop, and retain qualified employees
- Ensure technicians are working at high levels, delivering quality service; maintain customer satisfaction
- Allocate and apportion work for all technicians
- Sell Service Work
- Set schedules for technicians and other service personnel
- Review technicians’ work for accuracy and completeness
- Deliver quality work on time, every time to the customers
- Respond to all questions, problems, and requests in an attentive, helpful and timely manner
- Ensure equipment is well maintained in a safe and clean work environment
Skills and Experience Required:
- Some auto industry experience required
- Experience managing and dispatching service work
- Must be able to manage team of technicians
- Must have technical knowledge, Excellent communication skills & Computer proficient
- Valid driver’s license with an insurable driving record
- Professional references to verify experience, expertise and skills
Benefits:
- Full-Time, PTO, Paid Holidays, Health Insurance, Vision/Dental, & 401k with employer match
Job Type: Full-time
Pay: $50,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Shift:
- Day shift
Work Location: In person
Salary : $50,000 - $75,000