Enterprise Applications and Technology Manager

A. M. Castle & Co. has over 130 years of experience as a leader in the metals service center industry. We provide exceptional benefits, including but not limited to: medical, dental, vision, 401K match, paid time off, paid parental leave, employee recognition, disability benefits, and tuition reimbursement. 

PURPOSE: 

The Enterprise Applications and Technology Manager role is to supervise and maintain the organization’s repository of software applications and their integrations through best practices utilizing appropriate staffing and management of a technical support team. This position is also responsible for planning and coordinating the processes and activities related to the development, delivery and integration of software programs, applications, and third-party solutions as required to meet the businesses requirements. This individual will apply proven communication and problem-solving skills to guide and assist the business on issues related to the design, development, and deployment of mission-critical information and software systems. 

ESSENTIAL DUTIES & RESPONSIBILITIES (performs other duties as assigned):  

People 

• Responsible for staffing and training a team of developers, analysts, and other professionals, providing guidance, mentorship and support for optimal team growth. 
• Sets and communicates project priorities, goals, objectives, expectations, milestones and timetables with development and support teams.
• Drives accountability via clear definition of roles and responsibilities.
• Organizes and leads IT Agile/Scrum planning cycles, status meetings and communications
• Emphasis on utilizing programming standards, compliance and documentation
• Conducts performance evaluations, coaches and mentors staff on career development.

Process 

• Lead the development, maintenance and support of enterprise applications, ensuring they meet/exceed quality, security, internal compliance and performance standards.  Emphasis on ERP system.
• Responsible for the day-to-day operations of enterprise applications development and end-user support.  This includes but not limited to Finance, Operations, Sales/Pricing, Quality, Transportation, and Supply Chain functionality as well as application and user security. 
• Manage the customization and configuration of software applications to meet/exceed specific business requirements.
• As part of the IT management team, contribute IT thought leadership from an enterprise applications perspective.
• Collaborate with business stakeholders to provide strategic guidance in defining solutions for business needs in partnership with Enterprise Applications, Infrastructure Services, and Service Delivery
• Proven experience in developing and managing project plans for complex multi-system solutions by creating detailed project plans, outlining the milestones and resource management.
• Actively participates in preparation and execution of IT strategic plan.
• Lead Change Management, Training and UAT to support successful completion of projects

Technology  

• Introduces and integrates conventional and new methodologies into the full development life cycle.
• Stays current on emerging technologies, innovations, markets, tools, software and methodologies in terms of IT applications development.  Recommends new technologies and/or processes to replace for end-of-life applications.
• Develops project processes, procedures, and toolkits to improve the standardization, efficiency, and effectiveness of ERP and related systems. 
• Owns application integrations with D365 ERP platform including data imports/exports. 
• Leads work sessions with Business Partners to identify business needs and promotes recommended solutions.
• Effectively utilizes ServiceNow (or similar) ticketing system for support requests and new project requests.
• Manages all 3rd party application vendor contracts and relationships.

REQUIRED QUALIFICATIONS: 

• Bachelor’s Degree in Computer Science, Information Technology or Software Engineering
• 10 years of overall IT leadership experience
• 10 years of technical team leadership experience
• 10 years of experience in a structured programming language
• 10 years of significant project management
• 5 years of global ERP project implementations/management experience and emerging technologies across a Microsoft cloud eco-system
• Experience integrating third party applications and workflows with ERP systems
• Experience setting up and effectively using Microsoft Azure DevOps Tools, Agile and/or Waterfall  development methodologies
• Excellent communication and organizational skills
• Solid track record managing strategic and enterprise IT projects
• Experience managing diverse stakeholder perspectives and priorities
• Proven track record in relationship building, inspiring teamwork and engagement
• Adept at leading, empowering, and providing thought leadership/direction and coaching for cross functional multi-location teams
• Strong customer service skills and focus, ability to form strong business relationships and partnerships
• Demonstrated ability to facilitate and run effective meetings
• Ability to collaborate and work with project team members in global locations across time zones
• Able to establish and assure adherence to budgets, schedules, work plans, and business activities.
• Able to interact with senior management or executive levels on matters concerning functional areas, divisions, and/or customers.
• Microsoft Dynamics 365 (D365) Finance and Operations implementation experience

PHYSICAL REQUIREMENTS & WORKING CONDITIONS: 

• General office environment (keyboard, mouse, telephone use)
• Manual dexterity (grasp, hand/wrist movement)

We are an Equal Opportunity Employer 

Please view Equal Employment Opportunity Posters provided by OFCCP 

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia. #zr