Account Coordinator

Career Area: Marketing / Sales / Product Support Job Description: Job Description: Job Title: Accounting Coordinator Salary: SG19 Location: Peterborough Hiring Manager: Caroline Trimmer Closing Date: 31st March Travel: Some travel, less than 10% Flexible working arrangements will be considered for this role, in-line with the needs of the business. Job Opportunity The Account Coordinator will be part of the Orders Management team within the Supply Chain Group. The Account Coordinator will be responsible for supporting a suite of defined customers. The role will also interact with other areas of the business primarily SMSP and Commercial teams Job Duties/Responsibilities may include, but are not limited to: Receive and process customer orders on various systems, liaising with multiple global facilities Lead customer meetings to build relationships and improve customer experience (can be up to 10% travel) Utilise analytics and dashboards to drive customer / process improvements Monitor, prioritise and track status of orders to provide updates to customers Order grief resolution Customer query resolution for issues related to order to delivery Participate in process improvement activities and projects Ensure adherence to meet compliance criteria for order entry processes. Adhere to all documented orders management processes Required Skills Attention to detail and accuracy Microsoft Office experience Effective communicator with both internal and external customers, verbal and written Experience with MFGPro or similar ERP systems although training will be provided Desired Skills Experience within an external customer or supplier facing role Knowledge of Supply Chain processes Outlook experience would be preferred but training will be given The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined. Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.