Learning & Development Partner

Career Area: Human Resources Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Cat Digital Dealer Training & Communications Team is dedicated to improving the dealer learning experience. We seek a talented, experienced professional to help manage the strategy, design and implementation of multi-platform training related to our digital products and services. Employing technology-forward, best-in-class adult learning principles, the position will help identify the specific training needs of targeted dealer audiences and define appropriate corresponding curricula, content and delivery methods. Responsibilities Implement training programs and achieve dealer learning goals through efficient use of resources, working with internal and external training development vendors and technology solutions. Help design programs and curricula for digital product training and development initiatives designed for a variety of dealer audiences. Evaluate existing curriculum or learning solutions and recommend appropriate approaches for improving the quality, cost and value of development programs. Support the launch of a comprehensive, simple-to-use Cat Digital Dealer Training Hub and corresponding Metrics Dashboard by helping define, collect and manage all content needed. Help establish, analyze and communicate progress toward associated learning Key Performance Indicators (KPIs). Maintain processes for assessing and reviewing changing business needs for dealer training and digital skill building, collaborating with internal business partners and employing Voice of Dealer (VOD) feedback. Skill Descriptors Ability to assess the level and depth of digital product knowledge of dealers and customers, and design training solutions to match. Experienced in defining instructional goals, performance objectives, and topics while identifying appropriate delivery platform. Implements adjustments to training in light of audience feedback. Defines key learning objectives for training sessions. Monitors training solution development in all phases of the training life cycle. Analyzes successful examples of training solutions development. The Ideal Candidate May Possess the Following Skills and Experiences: Bachelor degree or equivalent experience desired Corporate training, learning or communications experience Experience working with Cat dealers or customers, or working in a dealer-matrixed environment Demonstrated knowledge of best-in-class training and adult learning practices/tools Experience creating dealer / customer personas Experience with Generative AI, such as chatbots, in a training, communications, or customer service context Excellent writing and storytelling skills Experience managing/maintaining Power BI dashboards or other analytics tools Experience creating and updating resource pages and training hubs Highly proficient with Office 365 applications such as SharePoint, PowerPoint and Excel Website content management experience Experience in collecting Voice of Customer / Voice of Business / Voice of Dealer feedback and using results to drive process improvements Customer Experience (CX) Champion Experience with the technical design of training course content Experience delivering training content and collecting actionable feedback Experience creating or executing training certification programs Known as a trusted business partner, highly skilled at relationship building, persuasion and influence, data analysis and taking action to drive results Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers. Summary Pay Range: $91,896.00 - $137,844.00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. Benefits: Annual incentive bonus plan* Medical, dental, and vision coverage Paid time off plan (Vacation, Holiday, Volunteer, Etc.) 401k savings plan Health savings account (HSA) Flexible spending accounts (FSAs) Disability benefits Life Insurance Parental leave Healthy Lifestyle Programs Employee Assistance Programs Voluntary Benefits and Employee Discounts Tuition Reimbursement Career Development *Subject to annual eligibility and incentive plan guidelines. EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply. Not ready to apply? Join our Talent Community. There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.

Salary : $91,896 - $137,844