User Experience Manager - UX/UI Lead

Summary 

Catalyst is seeking an UX/UI expert with strong, hands-on digital production experience to help us create an intuitive, customer-centric website. This new role of UX/UI Manager will report to the Senior Digital Director and will serve as Catalyst’s expert on UX/UI. The UX/UI manager will iteratively improve the usability of the site with the goal of increasing Supporter engagement and furthering our organization objectives.

Primary Responsibilities

• Collaborate with internal stakeholders to develop digital experiences and web products that increase user engagement and support Catalyst programs and organizational objectives:
  • Take a user-centered design approach to translate requirements into user flows, wireframes, prototypes, and sitemaps that produce intuitive user experiences.
  • Design UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
  • Define digital objectives, requirements, KPIs (Key Performance Indicators), and milestones.
  • Work with team leads (design, editorial and operations), internal clients, and external vendors to develop project plans for digital deliverables.
  • Manage review and approval cycle with stakeholders across the organization.
  • Ensure that projects are completed on budget and on time.
• Ensure that the Catalyst website (catalyst.org) has a best-in-class user experience and adheres to accessibility guidelines. Review content against AA accessibility standards.
• Conduct A/B and usability testing; set up, QA, launch, and monitor website optimization tests using Google Optimize.
• Provide thought leadership and advance digital upskilling within creative team.

Additional Responsibilities:

• Work with stakeholders and collaborate with team members across the organization to manage and execute daily updates to the website.
• Review, test, approve and publish new pages.

Required Knowledge and Skills

• 5 years' experience in UX/UI design, production, and development.
• Website usability standards and best practices for optimization
• Experience with Figma, Asana, Adobe Creative Suite.
• Experience interpreting data and incorporating feedback from users and stakeholders 
• Experience managing vendors to deliver digital products and new features.

Nice to Have Skills

• Experience managing a Wordpress site;
• HTML and CSS
• Understanding of website and email analytics, how to benchmark KPIs and interpret engagement data.
• Experience with Google Analytics