What are the responsibilities and job description for the Entry Level Computer Technician position at Catalyte?
COMPUTER TECHNICIAN APPRENTICE
Become a Computer Technician Apprentice. No experience is needed. Paid Training!
What does a Computer Technician do?
A Computer Technician provides Technical Support which is the practice of assisting and providing support by phone, email or chat to customers using products and services from Fortune 100 technology companies, like Microsoft and Amazon. Success in a technical support role can lead to a very rewarding career, with clear paths to increase your income and overall professional skill set. Some key responsibilities include:
- Work directly with end users via phone, chat, email
- Analyze and resolve technical issues
- Deliver and follow up on problem resolutions
- Proactively and comprehensively document customer issues in ticketing systems
How does the program work?
During your apprenticeship with Catalyte, you will develop and hone your foundational skills in Technical Support under the tutelage of experienced engineers and provide high-quality technical support to companies in more than 100 countries worldwide. You will be responsible for the overall customer experience and take care of technical issues.
Qualifications
- Be at least 18 years old
- Have a high school diploma (10th grade or better ability in reading math)
- Basic proficiency using a computer and the internet
- Be a U.S. citizen or eligible to work in the U.S. for 30 continuous months. Catalyte does not offer visa assistance or sponsorship of any kind.
- Curiosity to learn new skills
- Motivated
Pay and Benefits
- Start your career without prior experience!
- Get paid to learn on the job
- Mentorship from experienced Tech professionals
- Competitive salary
- Paid time off
You will receive the minimum hourly wage in your state for the first 6 weeks. Starting in week 7, your pay increases to $40,000/year paid hourly ($19.24), and you will receive additional benefits including paid holidays and time off, health, vision, and dental benefits
About Catalyte
Catalyte’s ability to source, develop and deploy tech talent from nontraditional backgrounds simultaneously solves the overall tech talent shortage and helps employers diversify their technology workforces. Its data and technology platform predictably creates new, high-performing software developers and digital media planners. Catalyte also provides on-demand access to exceptional software engineering experts at all levels, allowing clients to flexibly scale technology resources when and how they need them. Catalyte is headquartered in Baltimore and has talent hubs in Boston, Chicago, Denver, Phoenix-Scottsdale, Portland, Ore., Columbia, S.C. and Wichita, Kan. For more information, visit www.catalyte.io.
Catalyte provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $13.25 - $19.24 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $40,000
