What are the responsibilities and job description for the Server position at Catch Steak?
Server
The server occupies one of the most integral functions in the restaurant. You are responsible for taking orders, maintaining the dining room, serving beverages, and helping the guest make informed decisions. Beyond that, you are expected to use your skill, knowledge, and personality to provide a dining experience that exceeds all expectations. You have been chosen for this position because of your experience, ability, and character. Together we will work to provide a memorable dining experience for each of our guests.
Complete all opening and closing duties as assigned.
Take guests’ food and beverage orders, utilize salesmanship techniques, and make appropriate recommendations. *Always read your guests when making suggestions.
Accurately input orders into POS system.
Document all orders on a server dupe pad as a back-up record in case the POS system is ever inoperative.
Retrieve all beverages from service bar and serve promptly.
Open all wine and champagne bottles using proper wine service techniques.
Anticipate guest’s needs and respond promptly.
Acknowledge all guests regardless of whether they are in your station.
Interact in courteous and professional manner with guests, supervisors, and co-workers.
Always make guests feel you are on their side by apologizing and being proactive in resolving guest complaints.
Act with integrity and honesty.
Alert management to any and all issues that arise at a table.
Monitor and maintain cleanliness, sanitation, and organization of all service areas.
Properly mark all tables for each course before delivery of food to the table.
Clear each course promptly using clearing guidelines outlined in the sequence of service.
Continuously review menu items, and keep up-to-date with all changes. *Use daily shift notes as your guide.
Alert management to great guests, big spenders, and anyone else you think wants extra attention.
Alert Chef to all allergies.
Alert food runners to all position changes.
Ensure accuracy of guest checks and promptly process payments.
Complete end of night closing check out.
Complete running side-work throughout the evening as assigned.
Notify management to any pertinent information related to the shift.
Clock in and out for each shift. *Notify a manager if you are unable to do so.
Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest.
Follow all Health Department “best practices” notes that are found in each service station.
Adhere to all Covid health and safety protocols.
THE COMPANY
Catch Hospitality Group partners Tilman Fertitta, Mark Birnbaum and Eugene Remm have propelled globally-influenced seafood restaurant Catch (2011) from a standalone NYC flagship to an international phenomenon with successful locations in Los Angeles, Playa del Carmen and Las Vegas at the ARIA Resort & Casino, and highly anticipated sister concept Catch Steak which debuted in Fall 2019. With a focus on culture and brand, New York based restauranteurs Remm and Birnbaum spent two decades building CHG into one of the country’s most successful restaurant management companies. Dubbed by Forbes Magazine as the “New Kings of New York Hospitality,” Remm and Birnbaum pioneered dynamic hospitality experiences using food, service and vibe to create seamless transitions between dining, nightlife and entertainment. In addition to Catch, CHG operates midtown American brasserie Lexington Brass (2011) and The Co:Laboratory, a full-service event production agency specializing in the creation of high level, turnkey experiences for brands across the entertainment, fashion and lifestyle industries.
In 2017, CATCH partnered with hospitality business mogul Tilman Fertitta, who’s privately owned Landry’s, Inc. is ranked among the largest restaurant corporations in the U.S. Fertitta has spent 30 years cultivating his hospitality empire of over 600 locations into an international success. Fertitta, the “World’s Richest Restauranteur,” according to Forbes Magazine, is also the star of CNBC’s Billion Dollar Buyer, and owner of Golden Nugget Casinos and the NBA Houston Rockets.