Case Worker II - MSP On Call

• Answers crisis phones in a professional manner, completes assessment form on potential residents and makes appropriate referrals for callers who need other services. Documents crisis calls on phone log and updates Safe DV regarding available bed space as changes occur.
• Completes intake paperwork for all new residents and develops individual service plans in accordance with shelter procedure manual.
• Provide casework and crisis counseling to shelter residents as needed and accurately documents all contact with clients in case file before end of each shift.
• Assists in training and monitoring of shelter volunteers and student interns as assigned.
• Conducts scheduled and unscheduled walk-through of premises to monitor client safety, general maintenance and completion of household chores; advises supervisors of any problems or of any items needing repairs.
• Attends staff meetings to evaluate client service plans and makes recommendations as appropriate.
• Facilitates or co-facilitates educational group for residents in shelter.
• Attends and maintains training as required by agency.
• Responsible for making rooms ready for the next client.
• Manage and respond to any crises that arise with the residents in the shelter.
• Promote ongoing commitment to excellence and continual quality improvement to ensure the highest quality of services to our staff and clients.
• Performs other duties as assigned.

• Education /Background: Bachelor’s degree in Social Work or related field plus one year experience. Candidates with a High School Diploma or equivalent plus five or more years of internship or working experience with victims of domestic violence or similar work experience may be qualified for position with Division Director approval.
• Job Knowledge: Ability to establish rapport and work effectively with both children and adults who have experienced abuse in a family environment. General knowledge of domestic violence, ability to work with individuals from a diverse background. Proficient in Microsoft Office (Word, Outlook).
• Working Conditions/Physical Demands: Must be able to stoop, bend, squat, sit on floor and ambulate over uneven floor surfaces including stairs and steps. Must be able to visually and auditory assess and interact with clients to ensure their safety and wellbeing. Must be able to work evenings, weekends, and holiday hours as needed. May lift up to 25 pounds.
• Other requirements:
  • Valid AZ driver’s license, reliable transportation and ability to show proof of registration/insurance.
  • Level One Fingerprint clearance or ability to obtain fingerprint clearance; must maintain clearance.

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