Refugee Service Program Manager

POSITION TITLE:              Refugee Services Program Manager

DEPARTMENT:                 Refugee Services

REPORTS TO:                    Director, Refugee Services

TIME COMMITMENT:     Full-time (40 hours/week) , some evenings and weekend hours may be required.                               

FLSA STATUS:                   Exempt

SALARY:                             $75,000 - $80,000 annually

BENEFITS:                           Catholic Charities offers a full line of benefits to select from medical, dental, and vision. Prescription drugs, life

                                             insurance, cash-balance pension plan, 403(b), vacation, 15 holidays, and sick leave.

To apply for this position you need to complete this Application

POSITION SUMMARY: 

The Refugee Services Program Manager is responsible for staff management and strategic program management of the cooperative agreements associated with Refugee Reception & Placement, Match Grant, Safe Passages Unaccompanied Minor Case Management, in addition to the San Diego Newcomer Project, and programs supporting these projects, as determined by the department director.  Services include targeted programming focused on housing security, self-sufficiency through employment, case management, health and wellness, and gender inclusivity. This position provides supervision for resettlement specialists, case managers, and employment specialists in the appropriate distribution of services according to the terms of the agreements.

AGENCY CULTURE:

The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values;
• A commitment to excellence in everything we do;
• A commitment to excel at performance and quality improvement;
• A commitment to outcomes and measured results;
• A commitment to innovation and to what is possible.

ESSENTIAL FUNCTIONS:

• Provide supervision for Program Supervisors and team members

• Monitor revenue and expenses on a regular basis
• Review and authorize all expense and mileage requests from staff
• Ensure all program expenditures are properly documented
• Manage the delivery of all Reception and Placement, San Diego Newcomers Project, and ORR Safe Passages for Unaccompanied Minors services.
• Ensures compliance with performance standards and grant requirements, with guidance from the Director and the RIS compliance team;
• Writes reports, conducts analysis of findings and follows up on recommendations;
• Develops and cultivates resources to support and expand program services;
• Identifies and implements actions to improve program goal attainment as necessary;
• Oversees data tracking and program evaluation tools to monitor program outputs and outcomes;
• Maintains current and up to date knowledge of US Resettlement Program and all other programs under their purview;
• Conducts intensive initial and ongoing training for staff in all aspects of program ensuring all program objectives, services and procedures are followed.
• Leads staff meetings to assure proper communication among all programs and staff for smooth program coordination.
• Procures relationships with housing programs, property management companies, and independent landlords to secure rentals for arriving refugees and residents of the transitional housing Project.
• Ensures staff have accurate and complete documentation and filing of all case management services.
• Conducts staff performance appraisals annually.
• Develops monthly and quarterly reports and completes all required reports on time.

• Develops close working relationship with community partners and promotes the involvement of local congregations and community members.
• Maintain comprehensive, accurate and up to date case files for all assigned cases in accordance with USCCB/MRS and ORR requirements for case file maintenance and documentation
• Prepare case files for review and/or monitoring activities in coordination with Compliance / Quality Assurance team, and funders including PRM, ORR and CDSS
• Approve Resettlement disbursements, as well as refugee cash assistance, incentives and special assistance through the San Diego Newcomer Project, on a monthly or as-needed basis, ensuring the accurate calculation of assistance levels as well as proper documentation of all disbursements made to clients.
• Attend department, program and 1-on-1 supervision meetings as required

• Follow state requirements on mandatory reporting of child abuse and neglect
• Other related duties as assigned

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform satisfactorily each essential duty listed below.

• Bachelor’s degree and three-years of experience in management, administration and supervision. 
• Experience with refugee resettlement, case management, and social services required.
• Familiarity with populations, as well as knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist refugee and migrant families.
• Excellent communication and interpersonal skills.
• Excellent organizational skills.
• Training, education and experience with case management and trauma-informed care.
• Ability to conduct self professionally while maintaining sensitivity to the cultural background and individual needs of a diverse staff.
• Computer competency in Windows, MS Word and Excel.
• Commitment to the mission of the agency and program.
• Ability to represent Catholic Charities in a professional manner.
• Bilingual in Spanish, Dari, Ukrainian, Russian, or Haitian Creole (preferred);

• Excellent verbal and written communication using proper grammar and vocabulary
• Ability to communicate effectively and tactfully with clients, co-workers and other individuals in a diverse, multicultural work environment
• Excellent interpersonal skills
• Proficiency with Microsoft Office Suite – including Outlook, Word, Excel, PowerPoint and Access – and other commonly used office software required

• Familiarity with data management software and the use of databases for tracking the delivery of services to clients preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License
• Safe driving record as demonstrated by a DMV report that shows no violations or

     restrictions

• Must successfully complete a DOJ live scan
• Must successfully pass an FBI fingerprint check of national and state criminal history
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Catholic Charities is a non-profit, non-discriminatory service organization and employer. We do not discriminate on the basis of race, color, national origin, religion, sex, age, sexual orientation or disability.