Case Manager Family Preservation

Overview

About Catholic Charities of the East Bay: 

Catholic Charities East Bay is a nationally accredited non-profit social services agency.  Since 1935, we have provided innovative solutions to help people who struggle with poverty and other complex issues. We offer immigration legal services, housing assistance, Mental Health Services, Violence Prevention, and more. 

Overview: 

The Case Manager will provide in-home case management services for the Contra Costa County Children and Family Services (CFS) Bureau’s Differential Response (DR) program. The primary goal of the differential response program is to help at-risk families address their issues and to avoid further need for interaction with Children and Family Services. The Case Manager will receive referrals of families meeting the criteria from Children and Family Services and will manage a caseload of 10 – 12 families.   

Case Managers will engage and establish positive rapport with families who are experiencing multiple stressors impacting their ability to parent effectively and who are consequently at risk of entering the child welfare system. Case Managers will help referred families secure needed services, improve family functioning, enhance child well-being, and avoid further need for interaction with CFS.  Services will be individualized and customized to meet the needs of each family.  Services will be delivered on days and at hours that accommodate family needs and responsibilities.  Case management services will be available during non-business hours (rotational after hours phone line), on weekends and on-call on holidays. Case Managers are required to manage their workload independently and with professionalism. 

Responsibilities:  

All responsibilities will comply with Council on Accreditation (COA) standards including:  

• Conduct strengths-based, detailed, in-home family assessments for families at risk of entering the child welfare system, utilizing County-required forms. Engage families in the development of action plans and goals to address issues identified in the assessment  

• Provide relevant services including facilitated linkages to the multiple services of Catholic Charities of the East Bay and to appropriate community-based resources needed to help clients meet identified goals.  

• Provide a 24-hour (rotational after hours phone line), on-call support for families in case of crisis or emergency. Catholic Charities of the East Bay will identify a reserve case manager to provide coverage in the event of the absence of the designated Path 2 Clinical Case Managers.   

• Case Managers will attend all meetings mandated by the County, as well as participating in collaborative meetings with other community partners, as appropriate.  

• Maintain complete and accurate client service documentation in databases required by Contra Costa County and Catholic Charities of the East Bay. 

Success Metrics: 

• Family assessments, action plans, and goals are completed in a timely manner in accordance with program requirements  

• Provide or facilitate services needed to help clients meet goals  

• Provide 24-hour support to all clients in crisis (rotational after hours phone line)  

• Review client service documentation to be sure it is accurate and completed within 48 hours of client interaction 

Why work @ Catholic Charities of East Bay? 

Our Mission is to support children, youth, families, and seniors from crisis to stability to well-being. We were the first to provide hospice care to those with HIV-AIDS in the 90’s and continue to make an impact focusing on social justice and advocacy. We help families avoid homelessness, provide support to those facing trauma, work with youth harmed by violence and help people navigate immigration issues. We are making a real impact (over 22k people received support from Catholic Charities in 2021!) in people’s everyday lives and everyone is welcome here.  

Catholic Charities values our employees, and it is important that everyone who joins us is true to our values. We respect each other by showing empathy, we create an environment of support and collaboration leading to trust, we strive for excellence by setting high standards across the company, we hold everyone accountable for set goals and work performed, and most importantly we welcome all and serve everyone as a faith-based agency.  

Reports to: Family Preservation Program Manager 

Benefits: 

We walk the walk when it comes to work-life balance, including industry beating time off, work flexibility, and other benefits! 

• 18 Paid Holidays  

• 25 Hour Work Week  

• Summer Friday’s (workday ends at 2pm!)  

• 15 Days paid vacation for first year of employment (20 days after 2 years)  

• Generous leave policy, including paid sick leave, personal leave and FMLA benefits  

• Life insurance plans, including Group Life, Short term/long term and AD&D   

• Medical (Kaiser or BlueShield), dental (Delta), vision (VSP)  

• Flex Spending Account  

• Employee Assistance Programs that include Emotional Support, Legal Guidance, Financial Resources, Will Preparations, Parent Guidance and Work Life Solutions  

• 403(b) Retirement Plans (Employer Matching available after 1 year of service for full-time employees or 1000 hours of service for part-time employees) 

• Legal and ID Theft Protection  

• Pre-tax commuter benefits 

Qualifications

Qualifications:  

Education & Experience: 

• Possesses a bachelor’s degree or equivalent professional experience.  

• Valid driver’s license, proof of insurance and access to reliable incurred vehicle  

• Fingerprinting and background check with clearance to work with children and youth  

Knowledge, Skills & Abilities: 

• Knowledge and skills of principles, models, and techniques of intensive case management as relevant to children, youth and families affected by violence, focusing on child abuse and neglect and including domestic violence and community violence.  

• Knowledge of Contra Costa County community resources is highly desirable. 

• Willingness to participate in CCEB quality assurance activities as specified by the agency. 

• Ability to establish quick rapport with clients and their families often in times of crisis.  

• Ability to drive to and from client’s homes and community meetings in personal vehicle. 

• Cultural relevancy for African American and Latino/Hispanic populations  

• Ability to perform clear and concise documentation, prepare reports and other documents to support timely billing.  

• Ability to work with multi-disciplinary service delivery teams and access community resources appropriately as needed by clients with diverse interests and needs.   

• Ability to establish and maintain effective working relationships with a variety of clients from diverse cultural backgrounds.