Orders Mgmt Associate

The Orders Management Associate is a key position within the Business Operations department, supporting our home-care agency and affiliates associated within the Catholic Health System. The primary focus of this position is to support the operational direction of the department, by executing the order management process and face-to-face process, as well as affiliated physician-practice relationship management, internal/external customer service, data analytic support, tracking support, and order management escalation mitigation. This position will serve as support, to execute and ensure operational decisions are implemented accurately and efficiently without unintended consequences.

Orders Management General Responsibilities:

• Fosters a team environment of exceptional customer service and collaboration, accountability, participation, cooperation, teamwork, and professional growth
• Relationship building and management of assigned physicians/physician-practices, for the purpose of outstanding order collection, providing the highest level of customer service
• Generates physician orders for assigned team(s) and ensures timely distribution to physicians for signature
• Ensure orders and face-to-face documentation is generated and processed to completion timely, including appropriate follow up and escalation mitigation management
• Support process improvement, implementing quality assurance processes, as well as tracking, and reporting on key metrics; using data driven approach
• Protects confidentiality of patient and Agency information through effective controls and direct supervision of clinical data
• Provide internal/external live on-site and virtual customer service in relation to all order management operations
• Supports efforts to resolve technical and quality issues
• Supports the development, evaluation, and maintenance of tools (e.g. dashboards, reports, etc) to track, prepare and communicate data/information to various stakeholders
• Identify opportunities and prioritized efforts to mitigate risk
• Works to achieve 95% of team(s) open orders are less than 45 days outstanding
• Performs other duties as assigned

Minimum Requirements:
Degree Requirements and Minimum Experience Required:

• Bachelor's Degree required;
• Experience with physician practices or relationship management preferred.
• Analytical assessment, and project management experience preferred.

Skill Requirements:

• Problem solving, brainstorming and planning silks required. Strong quantitative and analytical abilities are essential
• Able to deliver clear and concise communications and to write clearly and effectively
• Ability to analyze, diagnose, suggest and implement process change
• Must possess a broad range of entrepreneurial talents and be success-driven/results-oriented in a complex and fast paced work environment
• Effective influencing, negotiation, relationship-building and communication (written and verbal) skills are essential with demonstrable sensitivity to communication in a complex environment, including ability to effectively and confidently interact with various levels of management
• Business analytic skills, including working knowledge of healthcare industry, operations and information systems desirable.
• Working knowledge and inexperience in database management is desirable. Familiarity with Excel, SmartSheet, EMR(s) and/or other applicable software