Call Center Specialist

Role and Responsibilities

The Call Center Specialist will act as a point of contact for customers in default or facing imminent default.

He or she will act as a liaison between customers and internal workout groups in order to assist customers in resolving delinquencies with appropriate solutions in alignment with investor guidelines, while providing best in class support. The Specialist will act as an owner of in-depth servicing issues research, including payment discrepancies, escrow inquiries, and contact difficulties.

• Review accounts, research documents and system notes to determine the best course of action to correct account issues.
• Answer inbound calls and make outbound calls to resolve issues set forth in the system. Specialist will follow the Company’s procedure to communicate the customer’s interest to the appropriate team.
• Conduct customer interviews and accurately enter the information provided by the customer.
• Will place or take calls to follow up on missing documents or other information.

Qualifications and Education Requirements:

Experience in residential mortgage lending or servicing preferred Must be detail oriented. Ability to work in a fast-paced environment with little direction and meet tight deadlines Knowledge of or familiarity of loan documents and closing processes

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Must be detail oriented. Ability to work in a fast-paced environment with little direction and meet tight deadlines. Customer service oriented

PREFERRED SKILLS

Experience in residential mortgage lending or real estate market. Good office computing skills, including MS Office. Familiar with general office processes, including internal and external phone and email communication

ADDITIONAL NOTES

Additional Notes​

• Voluntary affordable supplemental benefits (401k, Vision, Dental and Life) available after eligibility requirements are met
• We are excited to announce, effective 2024, Cavanal Services now offers an affordable employee paid health benefits program

Overtime and weekend work schedules may be required

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Experience:

• Fair Housing regulations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Poteau, OK: Relocate before starting work (Required)

Work Location: In person