What are the responsibilities and job description for the Warranty Clerk position at Cavender Auto Group?
About Us:
The Cavender Way is showing that we are committed to providing the best automotive sales and service experience by being honest, trustworthy, friendly and respectful as we strive for excellence in all we do. At Cavender we have been a family owned and operated business for 80 years, through four generations.
Our rapid growth and dynamic environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team.
What We Offer:
- Medical, dental and vision insurance
- Company paid life insurance for employee
- Matching 401k
- Paid Vacation
- Paid Birthday Off
- Employee discounts on products and services
- Corporate gym memberships
- Wellness program
- Employee bonuses
Responsibilities:
- Confirm warranty parts and labor is billed on the repair order properly.
- Confirm the customer concern is properly documented on the repair order.
- Confirm the technician story supports all time requested, and has the proper cause and correction components.
- Confirm the technician punch time supports all time requested.
- Stay current on all OEM and Extended warranty training.
- Keep the warranty schedules clean - OEM, nothing over 60 days.
- Keep the warranty schedules clean - Extended, nothing over 30 days.
- Meet with the Service Director through the week to review claims.
- Provide chargeback information for Advisors and Technicians.
- Participate in warranty audits.
- Participate in warranty RO reviews.
Requirements:
- Excellent written and verbal communication skills.
- Must be organized.
- Prior experience working in office setting.
- Exceptional computer skills.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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