Desktop Technician III

Native Hawaiian Veterans, LLC is a Native Hawaiian Owned, Service Disabled Veterans Owned Small Business (SDVOSB), SDB, SBA 8(a), MBE, UDBE, and EEO/W/M/Vet/Disabled Company that provides services, solutions, and products in the areas of Homeland Security, Emergency Management, Information Technology, Communication Equipment, Professional Staff Augmentation, Munitions and Explosives of Concern (MEC) Remediation, and Strategic Communications/Creative Services. Our mission is to be a trusted partner earning customer loyalty while fostering growth and profitability for our Ohana and enriching our community.

SUMMARY:

The Desktop Technician III will provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, mobile devices, printers, scanners, and associated peripherals. This equipment will utilize a variety of operating systems (primarily Windows 10 and iOS), and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.

RESPONSIBILITIES:

• Provide management and support for a wide variety of hardware, including laptops, desktops, network and server equipment, tablets, cell phones, and their peripherals. This equipment will utilize a variety of operating systems and various software, to include specialized suites such as GIS and AutoCAD, and software unique to Indian Affairs.
• Apply patches, upgrades and enhancements as they are approved by the customer
• Perform systems management and systems monitoring
• Responsible for security and administrative control for services and systems
• Monitor server applications for availability, latency, and technical issues.
  Support customer configuration management procedures
• Perform monitoring of all upgrades and enhancements
• Provide support to end-users and ensure all issues and requests are entered and completed within client's ticketing system
• Monitor server applications, system logs, and software logs for errors and alerts
• Mentor and support junior Desktop Technicians
• Create documentation for various processes, procedures, and systems
• Non-Essential Duties
• Other duties as assigned

MINIMUM QUALIFICATIONS:

• Must be able to pass a background check for a Public Trust. May require additional background checks as required by projects and/or clients at any time during employment.
• Associates Degree or combination of education and experience, or tradeoff
  between all of them.
• A minimum of 3 years of related technical experience in
  supporting desktop computers, laptop computers, mobile devices, printers, scanners, local area networks, servers and network switches.
• Support would include (but not limited to):
  installing and troubleshooting both hardware and software. Ability to support Microsoft operating systems.
• Working knowledge of general office software such Microsoft Office and Microsoft 365.
• The ability to support specialized software such as GIS and AutoCAD and software unique to Indian Affairs (similar software or general business application support is acceptable).
• Ability to work with minimal guidance.

WORKING CONDITIONS:

• Ability to lift up to 50lbs
• General office environment
• Must be able to sit for long periods of time looking at computer screen
• May be asked to work a flexible schedule which may include holidays
• May be asked to travel for business or professional development purposes
• May be asked to work hours outside of normal business hours

As an equal opportunity employer, Cayuse Native Hawaiian Veterans is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact our Operations Department at (541) 278-8200 for assistance.