Journeyman Computer User Support Specialist

Overview

Cayuse Technologies, LLC is a Small Business Administration (SBA) Tribal 8(a) certified technology and government solutions provider. Founded in 2006, our past performance spans both private and public sectors, providing innovative solutions and delivery excellence across a range of information technology, business process outsourcing, and government client missions, focused on minimizing risk through the delivery of quality outcomes.

The Journeyman Computer User Support Specialist will support the US Army Corps of Engineers RITS Program. Provides second-tier support to end-users for PC, server, mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse.

Responsibilities

• Journeyman Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
• Other duties as assigned.

Qualifications

• AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined.
• Education 4 years of professional, applicable experience.
• Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A CE, Network CE, SSCP, CCNA-Security certifications)Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
• Experience supporting Windows 10, and MS Office 2013
• Experience using Remedy or a similar ticketing system.
• Valid Drivers License.

• Ability obtain and maintain Secret clearance.

• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:

• Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis. 
• Strong analytical and follow through skills.
• Strong verbal and written communications skills.
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
• Ability to work well independently on defined tasks.
•  Ability to work well as part of a team.

• High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications.

Preferred Qualifications:

• Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e., installing maintenance kits)
• Prior USACE/ACE-IT experience
• Experience working in a DoD environment.
• Experience supporting Office 365

Pay Range