IT Specialist

Position Summary:

The IT Specialist provides the needed technical support to enable users to perform their business activities at multiple locations. Ensure IT issues are escalated to the appropriate support team with urgency. Self-driven to solution and project manage new technologies to support business needs while working with site leadership and key business personnel, IT SMEs, and technology partners. Helps to develop an overall site technology strategy while aligning with global IT towers. Have a continuous improvement mindset with a sense of ownership for all site related IT initiatives and support.

Key Tasks, Deliverables & Objectives:

• Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
• Acts as a “site advocate” to facilitate the resolution of issues, large or small with a sense of urgency.  Owns larger issues while working with other support teams until resolution.
• Develops key relationships with IT SMEs, leadership, user base, and monitors user experience.
• Provides C-Level support for incidents and requests.
• Drive the adoption of new technologies to support business needs.  Be a key thought leader for IT strategies and solutions.  Create relationships with key partners to help drive solutions.
• Assists in or manages planning and executing for IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies.
• Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.
• High professional ethics and respect administrative policies and committed to deliver IT world class services.
• Have a mindset to always keep learning new technologies and stay current.

 
Travel:

• 10 - 15% required for site visits, management meetings, projects, and reviews.

Primary location:

• Primary location is Niskayuna, NY
• This position will be on-site to provide support

PHYSICAL DEMANDS / WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, talk, and hear, use hands to type, handle or feel. The employee is frequently required to reach with hands and arms. Visual acuity to use a keyboard, prepare and analyze data and figures, transcribe, view a computer terminal, and do extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry, and move a light to medium weight. Requires good hand-eye coordination, and arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required.

Additional Details:
 

Minimum Qualifications:

• Working experience in WAN, LAN topology and support
• Working experience in Microsoft products
• Ability to physically rack, stack IT equipment across multiple locations around the sites and able to walk long distances based on site location requirements.
• Reliable transportation
• English (spoken and written) skills are required.
• Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills also preferred.
• Working experience to install, configure and set-up workstations, servers, printers, locations, management meetings, projects and reviews.
• 3-10 years of proven experience in IT customer support and business partnership

Preferred Qualifications:

• Bachelor's degree in computer science or related field or commensurate experience.
• IT Support Certifications (Microsoft, A , etc.)