Systems & Network Technician

cb20 is the Capital Region’s solution provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.  We are an organization that puts Customers first, acts with Integrity, embraces innovation and values Self-Development and Contribution to our community. We partner with the world’s leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30 years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

NETWORK AND SYSTEMS TECHNICIAN

DISTINGUISHING FEATURES OF THE CLASS: Incumbent in this class designs, installs and maintains personal computers,
local and wide area networks and the associated peripheral equipment. Incumbent has the responsibility for the identification
and correction of network and system problems. Incumbent performs duties during normal business hours or during the night
and weekends as required. Work is performed under the general supervision of a Senior Network and Systems Technician
or other professional. Does related work as required.

TYPICAL WORK ACTIVITIES:

 Installs and maintains personal computers and networks, including all peripheral equipment;
 Installs wiring and fiber optic cables;
 Installs and configures file servers, print servers, communications servers, network switches, personal computers and
printers (network and desktop);
 Diagnoses computer and network problems on-site or by means of help desk staff with user telephone consultations;
 Works with vendors to configure and troubleshoot routers, circuit problems, and various third party software applications;
 Upgrades computers and peripheral equipment;
 Tests wiring;
 Maintenance of various non-personal computer user interfaces (KRONOS Time and Attendance keypads, etc.);
 Assists in the testing of new operating systems and software titles for interoperability and functionality with existing systems
and software;
 Attends seminars and technical education classes to keep abreast of current trends in information technology.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
 Working knowledge of modern personal computers and local and wide area networks;
 Working knowledge of installation procedures relating to personal computers, local and wide area networks, peripheral
equipment and software;
 Ability to install office computer systems and networks;
 Ability to evaluate equipment configuration requirements;
 Ability to diagnose computer system and network problems and assist in their resolution;
 Ability to direct users in system and network use;
 Ability to understand written material;
 Ability to follow oral and written directions;
 Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:

A. Graduation from a New York State or regionally accredited college or university with at least a Bachelor’s Degree in
management information systems, computer science, information resources management, information technology, or a
closely related field and one (1) year of full-time, paid experience in the installation, configuration, troubleshooting and
maintenance of computer systems and networks; OR,
B. Graduation from a New York State or regionally accredited college or university with an Associate’s Degree in management
information systems, computer science, information resources management, information technology, or a closely related
field and two (2) years of full-time, paid experience in the installation, configuration, troubleshooting and maintenance of
computer systems and networks; OR,
C. Graduation from high school or possession of a high school equivalency diploma and three (3) years of full-time, paid
experience in the installation, configuration, troubleshooting and maintenance of computer systems and networks.
NOTE:
1. Successful completion of a three (3) credit semester hour course in college-level computer science, computer information
systems, or a closely-related field may be substituted for three months of appropriate experience.
2. Successful completion of a course of study offered by a technical training institute, college or corporate training program
may be substituted for one year of appropriate experience, if the following conditions are met:
a. The course of training involves learning the fundamental aspects of computer programming, systems analysis,
telecommunications, LAN/WAN system configuration or a similar course with technical emphasis on the operation of a
connected computer system.
b. The candidate provides an official description of the coursework and evidence that it was successfully completed.