What are the responsibilities and job description for the Account Director position at CBRE?
Account Director
Job ID
105317
Posted
16-Feb-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Sales/Brokerage
Location(s)
Glendale - California - United States of America
JOB SUMMARY
Responsible for overseeing the account management team with oversight of entire client base. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages several clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for new and high-profile projects.
Responsible for the management of sales, and relationships with high-profile customers.
Responsible for building a project plan, creating a project team, and managing timeframes and performance for client projects.
Interacts with the client to ensure proper services and enhancements are being carried out.
Identifies new sales opportunities or opportunities for improvements within existing accounts.
Manages expectations of client and project team regarding scope of work and responsibilities.
Consults with sales professionals to define project requirements, investigating various approaches to attain end results.
Manages and solves conflicts with clients.
Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
May provide formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree from four-year college or university with a major or minor in Geography or related field; Requires 8 years or more of relevant work experience.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Ability to calculate intermediate figures such as percentages.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Director position is $121,800 annually and the maximum salary for the Account Director position is $140,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
105317
Posted
16-Feb-2023
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Building Management, Facilities Management, Sales/Brokerage
Location(s)
Glendale - California - United States of America
JOB SUMMARY
Responsible for overseeing the account management team with oversight of entire client base. Interacts and consults with clients to understand business needs and coordinates the resources needed to service projects, build strategic operational plans, and balances the expectations of clients with the execution of work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages several clients simultaneously, while also serving as Subject Matter Expert (SME) for key systems and processes for new and high-profile projects.
Responsible for the management of sales, and relationships with high-profile customers.
Responsible for building a project plan, creating a project team, and managing timeframes and performance for client projects.
Interacts with the client to ensure proper services and enhancements are being carried out.
Identifies new sales opportunities or opportunities for improvements within existing accounts.
Manages expectations of client and project team regarding scope of work and responsibilities.
Consults with sales professionals to define project requirements, investigating various approaches to attain end results.
Manages and solves conflicts with clients.
Ensures the timely and successful delivery of our solutions according to client needs and objectives as well as contract specifics.
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
May provide formal supervision to individual employees within single functional or operational area. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree from four-year college or university with a major or minor in Geography or related field; Requires 8 years or more of relevant work experience.
CERTIFICATES and/or LICENSES
None.
COMMUNICATION SKILLS
Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.
FINANCIAL KNOWLEDGE
Ability to calculate intermediate figures such as percentages.
REASONING ABILITY
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.
OTHER SKILLS and ABILITIES
Advanced proficiency in Microsoft Office Suite including Word, PowerPoint, Excel, and Outlook.
Experience working with ESRI ArcMap, Maptitude, MapInfo or other GIS-related technologies a plus.
SCOPE OF RESPONSIBILITY
Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting department deadlines. Manages very large projects with significant dollar impact/risk, and supervises/monitors other Project Managers' efforts. Errors in judgment may cause long-term impact to co-workers, supervisor, department and/or line of business.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Account Director position is $121,800 annually and the maximum salary for the Account Director position is $140,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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