What are the responsibilities and job description for the Lead Contract Support position at CBRE?
JOB SUMMARY
Managing a team of Contract Support professionals, this role provides oversight to ensure exceptional customer service and comprehensive administrative services are delivered to the client and the contract. In order to be successful in the role, it is essential to understand the contract scope - must understand internal and client procedures, processes and systems; and, must operate those procedures, processes and systems to the required standards. Serve as a systems champion, for the purpose of ensuring accurate and high-quality, high touch, managing reports; the sharing of best practices and innovations; and, maintains billing, managing both debt and revenue management, to ensure performance within contractual terms.
Contract up to ~20M revenue.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Build a Contract Support Team and ensure team is effectively utilized. Support the development of the team by providing the necessary training and development to ensure effective service delivery.
Lead Debt Management efforts in order to create and review management reports, such as: profit and loss (P&L), work in progress (WIP), Debt, Open Purchase Orders (OPOs) & Invoice Pools. Coordinate the billing application, margin calculations, invoicing and client submission. Also, coordinate the raising of Purchase Orders (POs) for vendor submission.
Support management’s efforts to implement cost savings opportunities, ensuring customer and GWS financial savings targets are maximized.
Compile data for the monthly Contract Review to ensure compliance with Sarbanes Oxley (SOX). And, support the preparation and delivery of monthly Contract Review and Business Unit Review materials to ensure compliance with Sarbanes Oxley (SOX).
Ensure the completion of all necessary activities allowing the Contract Support team to understand the contractual scope/commitments and drive high quality commercial performance.
Lead any/all activities that will provide exceptional client and vendor relationships, ensuring success in: improved buying and use of preferred suppliers, conducting supplier surveys on MySupplier and/or other systems, compilation of the Customer Monthly Management Report, compilation and reporting from the work management systems, and supporting coordination of sub-contractor files and statutory compliance.
SUPERVISORY RESPONSIBILITIES
Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.
Salary : $65,300 - $82,700
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