What are the responsibilities and job description for the Operations Manager position at CBRE?
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
About the role:
The purpose of this position is to lead all aspects of the facility maintenance management and safety programs for a facility and lead performance metrics in accordance with account Key Performance Indicators.
What you’ll do:
Manages planned, preventive, and corrective maintenance activities, ensuring work is completed in accordance with account Key Performance Indicators.
Manages to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.
Responsible for compliance with national and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
Responsible for identification of capital improvement projects, including cost analysis to be applied in the preparation of capital budgets.
Administers energy management initiatives including ongoing evaluation of utility consumption rate structures, implementation of cost reduction programs, and assimilation of data for inclusion in benchmarking database.
Runs vendor performance on all existing/new regional outsource provider service contracts and ongoing administration of the RFP process to ensure best pricing and service level performance. May assist with contract negotiations.
Oversees safety programs are implemented and adhered to in conjunction with client specific safety requirements, and actively promotes working safely and the importance of safe work practices.
Responsible for client account inspections of all facilities. Documents inspection report results and rectifies any issues, concerns, etc. with client.