Director, Operations

Main Street versus Wall Street…CCA Global Partners connects independent, family business owners to provide scale, resources, and innovation, giving them that competitive edge in this big box world.  If you have a passion for people, entrepreneurship, and community you may have just found your new home!  Opportunity…hybrid schedule…benefits created with a focus on taking care of our employees and their families…that’s the CCA way!  If you say YES, we’ll say WELCOME HOME!

We have an exciting opportunity for a Director, Operations in our Manchester, NH Office for our Retail Groups Division. As a Director, Operations, you will identify, develop, and refine internal practices or procedures relating to CCA Retail Groups programs to maximize the members’ ability to easily participate in corporate programs, receive excellent service in relation to those programs, reduce their overall efficiency.  You will provide data systems direction/assistance and any necessary technological input that would enhance the quality or efficiency of individual programs as well as day-to-day leadership and management to ensure the fulfillment of the department’s mission and core values.  Both short and long-term strategic planning is also essential to this position.

In addition to great benefits, a fabulous work environment and a super-collaborative, friendly team, CCA Global Partners offers a hybrid work schedule with opportunity to work remotely Mondays and Fridays and in-office Tuesdays through Thursdays.

Our Director, Operations will:

1. Provide Operational Development
   1. Develop means to track and maintain orderly flow of all Retail Groups projects and program procedures.
   2. Identify key project efficiencies, results, and milestones; execute and implement Retail Groups Projects; and determine internal and external project resources.
   3. Oversee inventory reports monitoring inventory, develop systems for tracking samples and displays ordered for convention, monitoring sales, and develop systems for tracking mill orders after convention.
   4. Set up and oversee all consolidated shipments of major programs, develop systems to onboard new member stores, and maintain vendor and cross departmental relationships.
2. Provide Departmental Management
   1. Manage selection of operations department employees
   2. Manage assigned operations P&L, negotiate contracts with vendors, review individual project status against budgets & timelines, and review work against key results criteria.
   3. Use regular project meetings, document meetings, work, conversations and decisions and measure quality and effectiveness of implemented systems/procedures.
3. Provide Department Leadership
   1. Lead Operations Team in collaborative efforts including planning and execution.
   2. Delegate tasks effectively and set performance and development objections as well as lead and drive team to meet deadlines within budget.

Do our requirements match YOUR background?

• Bachelor’s degree in business, logistics, operations or related field or equivalent combination of education/years of service. 
• 5-8 years’ experience managing people, programs, and procedures and at least 5 years’ experience developing programs and procedures.
• Hands-on experience managing, implementing, and multi-tasking multiple projects and programs.
• Flexible, amenable leader who can establish open, collaborative processes that involves large numbers of people and potential clients.
• Innovative developer of procedures, excellent communicator, trainer, and consensus builder.
• Management, logistics, and operational systems background would be an asset.
• Home furnishing or floorcovering experience is a plus.
• Excellent computer, Microsoft office; advanced excel knowledge.
• Superior written, interpersonal, and verbal communications skills

How we take care of YOU:

• We were recognized as one of New Hampshire’s Best Companies to Work For in 2002, 2004, 2013, 2014, 2015, 2016, 2019, 2020, 2021 and we made it into the Hall of Fame in 2017 and 2018!
• We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!
• We recognize YOU for your accomplishments and contributions through development, growth, and compensation!
• We care about you AND your family.  We want to make your life better and easier.  Our benefits exist so you are well taken care of, and we support you and your loved ones through life’s various stages and situations.

What’s so special about us?

CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Our mission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today’s evolving marketplace.

Thriving on our core values and approaching success with the CCA Way.

Proud to be an Equal Opportunity Employer.

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